BIG O TIRES STORE

Store Address
2550 E Germann Rd
Chandler, AZ 85286

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4.8 /5
56 reviews

Give Us a Call
(480) 726-0077

Email us
store004205@bigostores.com

Hours
Mon - Fri 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 9:00 AM - 5:00 PM

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Tire Services

  • Free Alignment Check With Printout
  • Free rotation with new tire purchase
  • Free Flat Repair With Tire Purchases
  • Free Air Pressure Checks Every Day (no appointments needed)
  • Everyday Low Price Tire Guarantee
  • Express Lane Tire Service (no appointments needed)
  • Big O® Tires Credit Card with 6-month, No-interest Financing

Other Services

  • Free Brake Inspection (no appointment needed)
  • Free 22-Point Vehicle Inspection (no appointment needed)
  • Free Battery & Electrical Check
  • Free 5-Minute Wiper Blade/Bulb Inspection
  • Free Local Shuttle Service
  • Complete Owner's Manual Scheduled Maintenance Services
  • Good/Better/Best Oil Change Options (with free top-off service)
  • And More!

* Services offered may vary by location.

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

Jul 5, 2018
They are very good at working on our vehicles but they seem understaffed. You get a lot of "I can't do that but some one will be right with you" at the front counter. These are workers coming to the desk to check on things, not their fault, but if the counter guy has to go back into the service bays, and he always does, he's gone for a while, like he has to answer questions, talk to techs, etc. A new position for a full time desk-only person might help. Hearing the phone ring constantly kind of makes you want to pick up the phone and apologize to that person, then tell them you have been standing there a lot longer than they have been calling. Standing around for a while sucks. It always sucks for the customer regardless of the metrics in the last management meeting. The waiting room is nice, really, but if I wanted to wait at a tire shop, well, no one wants to do that. Service is great, waiting around in the lobby to get checked in and out gets a little long. We are still going to use Big O but get the front desk process smoothed out with a lower paid check in/out person. I like knowing the manager is checking me in but I'd talk to Forest Gump if it was faster.
Business Owner replied on Jul 6, 2018:
Thanks for the great feedback! We look forward to seeing you soon!
Tony Williams, Owner
Jul 3, 2018
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Business Owner replied on Jul 5, 2018:
Thanks for the great rating, Steven! We look forward to seeing you soon!
Tony Williams, Owner
Jun 28, 2018
When we drove away the tire pressure lights came on. So they did not check the tires after the rotated them. We went to Discount Tire to get the pressure put in because it is a heavy duty truck and needs 80 pounds in the rear tires. They told us that they were not rotated properly. Now we have an appointment at Discount Tire to get the tires properly rotated.
Business Owner replied on Jun 28, 2018:
Thanks for taking the time to share your thoughts. If you have any further questions, please give us a call. We're always happy to help!
Tony Williams, Owner
Jun 7, 2018
The guys did a great job. Jeff Gorman made me feel very comfortable doing business with him.
Business Owner replied on Jun 13, 2018:
Iisa, we're happy to hear you had such a positive experience with our team! Thank you and we hope to be of service to you again!
Tony Williams, Owner
Jun 7, 2018
Didn't try to up-sell. Called me with upsates - no surprises. Finished on time, under the estimate.
Business Owner replied on Jun 13, 2018:
Michael, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Big O Tires. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tony Williams, Owner
May 30, 2018
Excellent customer service! Greg ROCKED it! He really went above and beyond with assisting me with all my inquisitive questions. I appreciated his candid, yet professional demeanor, as I gave him 21 questions about my car! He did not disappoint! I will highly recommend this store in the future. Thanks, for a good experience!#GREGFTWROCKSTARSTATUS
Business Owner replied on Jun 7, 2018:
Cinamon, thank you so much for sharing your wonderful response to the quality of service that Greg provides! We appreciate your recommendation, and look forward to seeing you again!
Tony Williams, Owner
May 26, 2018
I have been coming to this stop for the last couple of years. I truly appreciate how kind and helpful the staff is here. Because of the consistency of having the same staff and their expertise I think they know my car better then me! Especially Greg. As a female I completely trust the staff here to help keep my car safe for me. Kept up the great customer service!
Business Owner replied on May 31, 2018:
We're glad our staff provided great service! If you're ever in need of more help, please let us know!
Tony Williams, Owner
May 4, 2018
Fast and friendly.Knowledgable ,
Business Owner replied on May 7, 2018:
Thanks, Robert, for taking the time to share your thoughts! We are happy to have provided you with fast and friendly service. We hope that you have a great day!
Tony Williams, Owner
Mar 12, 2018
Took a little longer than expected with an appt scheduled.1/ 1/2 hrs.
Business Owner replied on Mar 12, 2018:
Robert, we appreciate you taking the time to give us your feedback. Thank you, and we hope you will consider us again in the future. Take care.
Tony Williams, Owner
Mar 9, 2018
Since moving to Chandler this specific Big O Tires has always treated my wife and I fantastic. Store Manager Jeff always been friendly and more like family versus a customer. Greg also has shown superb customer service. Thanks Big O
Business Owner replied on Mar 9, 2018:
Donald, we are so happy to read such a great review about Big O Tires. Thank you, and we look forward to your next visit!
Tony Williams, Owner
Jan 20, 2018
Forgot to rotate the spare in, but the experience was so good, I don't care! Thanks Jeff, GO CUBS
Business Owner replied on Jan 21, 2018:
Mike, thanks for sharing all the details about your experience with us! Thanks again!
Tony Williams, Owner
Jan 15, 2018
I was excellent!
Business Owner replied on Jan 15, 2018:
We always love to receive great feedback. We'll pass your comments on to the team! Thanks again!
Tony Williams, Owner
Dec 14, 2017
I can’t say enough about the service at this Big O Tires. They have helped me so many times. Fabulous.
Business Owner replied on Dec 15, 2017:
Angeline, we're happy to have provided good service for you. Hope to see you soon!
Tony Williams, Owner
Nov 3, 2017
My tire needed fixing and had a large nail in it. It could not be fixed. My husband and I knew we had to get new tires soon for this speciality vehicle and was so surprised and pleased that the tires could be delivered and installed the same day! Great service and the new tires cost less than I paid for the same tires previously.
Business Owner replied on Nov 4, 2017:
Shirley, thank you for taking the time to let us know about your experience! We look forward to seeing you soon!
Tony Williams, Owner
Jun 28, 2017
Excellent work was done on my truck. the guys up front were super friendly and knew exactly what I needed. will return for future repairs! Thanks Guys!
Business Owner replied on Jun 29, 2017:
Thanks for leaving us such a great review, G! We truly appreciate your business and look forward to working with you again in the future. We hope that you have a great day!
Tony Williams, Owner
Jun 10, 2017
Jeff C, one of the managers was very friendly and helpful. I was able to get a free complimentary oil change since I applied for their store credit.
Business Owner replied on Jun 11, 2017:
Thanks for leaving us such a great review, Robert! Hope to see you soon!
Tony Williams, Owner
Mar 18, 2017
WOW, nothing but great things to say and not quite sure there are enough kind, good words to say but I will do my best.... I chose 5 stars as the rating only because it didn't go higher! What can I say other than first and foremost a BIG thank you to making this experience a pleasant one. As a woman, taking her car to a mechanic/tire shop, number one is not something one looks forward to and that is because there are plenty of other places a woman would choose to spend her time, oh and let's not forget money too. We all know when a woman brings her car into a shop (alone), to have what she thinks is only ONE issue worked on and fixed, she's told there are numerous other ones regardless if there are or aren't just so they can make a sale! I have to say not in this case., however there were some other minor issues that the salesman, left to my discretion to have fixed or not....The salesman, Jeff Gorman, who I come to find out is the store manager, took amazing care of me and my car. He was professional, and he explained every detail to me, and answered every question I asked so I could fully understand. He had the UP most respect and treated me as if I were a Queen at a ball not a woman alone in a mechanic's shop whom is uneducated about cars. I want to give kudos and a BIG (O) thank you to Jeff who made, what I thought was going to be a God awful dreadful experience, a pleasent one. You can be sure I will refer BIG-O tires off of German, to all my family, friends and coworkers!

THANKS AGAIN Jeff Gorman, you deserve a raise!
Business Owner replied on Mar 18, 2017:
This is great information to share with our teams. We appreciate you taking the time to share your thoughts with us. We hope that you have a great day! Tony Williams, Owner (480) 726-0077
Mar 18, 2017
WOW, nothing but great things to say and not quite sure there are enough kind, good words to say but I will do my best....

I chose 5 stars as the rating only because it didn't go higher! What can I say other than first and foremost a BIG thank you to making this experience a pleasant one.

As a woman, taking her car to a mechanic/tire shop, number one is not something one looks forward to and that is because there are plenty of other places a woman would choose to spend her time, oh and let's not forget money too.

We all know when a woman brings her car into a shop (alone), to have what she thinks is only ONE issue worked on and fixed, she's told there are numerous other ones regardless if there are or aren't just so they can make a sale! I have to say not in this case., however there were some other minor issues that the salesman, left to my discretion to have fixed or not....The salesman, Jeff Gorman, who I come to find out is the store manager, took amazing care of me and my car. He was professional, and he explained every detail to me, and answered every question I asked so I could fully understand. He had the UP most respect and treated me as if I were a Queen at a ball not a woman alone in a mechanic's shop whom is uneducated about cars.

I want to give kudos and a BIG (O) thank you to Jeff who made, what I thought was going to be a God awful dreadful experience, a pleasent one.

You can be sure I will refer BIG-O tires off of German, to all my family, friends and coworkers!

THANKS AGAIN Jeff Gorman, you deserve a raise!
Business Owner replied on Mar 18, 2017:
This is great information to share with our teams. We appreciate you taking the time to share your thoughts with us. We hope that you have a great day! Tony Williams, Owner (480) 726-0077
Feb 25, 2017
They have entirely too complicated greet/ check in / write up system. From the time you deliver a tire to be fixed or replaced they and you just lost 40/50 minutes; then you wait for them to get to it.
Business Owner replied on Feb 26, 2017:
Thanks for the feedback. We strive to provide excellent service to our customers at Big O Tires - Chandler, AZ and definitely appreciate your kind words. We hope that you have a great day! Tony Williams, Owner (480) 726-0077
Feb 14, 2017
The customer service Jeff Gorman provided was outstanding. The patience he showed in answering all of my questions demonstrated he really values me as a customer. On top of that I was ready to spend more than I needed to in order to take advantage of the buy two get two free offer and Jeff showed me my two front tires were still in really good condition. I highly recommend this location and especially dealing with Jeff.
Business Owner replied on Feb 14, 2017:
Larry, thanks for sharing all the details about your experience with Big O Tires - Chandler, AZ. We hope that you have a great day! Tony Williams, Owner (480) 726-0077
Nov 13, 2016
Okay experience. Everything went well for a Sunday morning appointment to patch a tire. Didn't take too long as they appeared to be pretty busy. Appointment was set the night before and confirmed the next morning. First time at this location. Have used the Sun City Big O Tire back in the late 90's and never had any problems or complaints with their service.
Sep 27, 2016
Very caring we went in for oil and tire rotation and found out we needed brakes. Even though they were very busy they did the brakes. My truck is running very smooth now.
Sep 20, 2016
I know this Manager for over 59 years.He had the # 1 Big O store for a couple of years at another shop.Try this place again.You will have a better experience this go around trust me.This team wants you to become a regular at there store.
Sep 20, 2016
They are always trustworthy. They always know what my car needs.
Sep 10, 2016
Mike William the service manager was very very good !