BIG O TIRES STORE

Store Address
2248 West Bell Road
Phoenix, AZ 85023

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4.8 /5
126 reviews

Give Us a Call
(602) 866-7558

Email us
store004229@bigostores.com

Hours
Mon - Fri 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed

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* Services offered may vary by location.

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

May 21, 2018
You are always very professional and attentive. I appreciated that you gave me the coupon for my oil change. Thank you.
May 21, 2018
Great employees...greeted you when you walked in. Very knowledgeable. Explained everything of what they were going to do before they did the job and let you know the price before they did anything Very happy with all their work. Will always come to them in the future.
Apr 27, 2018
These guys are great! I had a big O store brand tire that was two-thirds of the way through its life and I noticed a bubble on the sidewall of the tire. I brought it into the store and they replaced it no questions asked with a brand new tire for free they did not ask me anything about the warranty or whether or not there was some kind of prorated basis for the tire they just replaced it free no questions asked these guys are awesome they do their work quickly they're friendly and I love this store!
Business Owner replied on Apr 30, 2018:
Thanks for the kind words! You really made our day. We are always more than happy to assist you if anything comes up. Take care!
Gina Cummings & Neil Rifenbark, Owners
Apr 27, 2018
I had a good visit and repair. I was a little stressed because I am handicapped and the repairman adjusted my seat and steering wheel when test driving. The seat I can see but my steering wheel should NOT have been touched. I could not get it to adjust and had to go back in and get the man at the counter to adjust for me....When I got home, I had to CLEAN my steering wheel from the black grease that rubbed off on my hands from the mechanic not cleaning his hands before driving my truck. Therefore, I was unhappy with the service and rated a 3..
Apr 12, 2018
I appreciated they didn’t try to sell me something I didn’t need. Too many places pull that! Great service!!
Business Owner replied on Apr 14, 2018:
Thanks for leaving us such a great review, Julie! We are always more than happy to assist you if anything else comes up. We look forward to seeing you soon!
Gina Cummings & Neil Rifenbark, Owners
Apr 9, 2018
thanks the store does a good job
Business Owner replied on Apr 11, 2018:
Thanks for leaving us such a great review, Max! Hope to see you soon!
Gina Cummings & Neil Rifenbark, Owners
Mar 29, 2018
I have always be satisfied with the service I receive.
Business Owner replied on Mar 30, 2018:
Thanks for leaving us such a great review, Judy! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Gina Cummings & Neil Rifenbark, Owners
Mar 23, 2018
as always, great job. fast and easy. Please, give the store the D'backs coupons...they didn't have any !
Business Owner replied on Mar 23, 2018:
Hi, we are very happy to have provided you with such a positive experience! Thank you, and hope to be of service to you again!
Gina Cummings & Neil Rifenbark, Owners
Mar 19, 2018
I DONT REMEMBER NAMES, BUT THE GENTLEMAN AND CREW THEIR WRE GREAT. I CAME IN WITH NO APPOINTMENT AND GOT A QUICK SERVICE ON MY VEHICLE. I WAS THERE LESS THAN AN HOUR. VERY PROFESSIONAL.
Business Owner replied on Mar 19, 2018:
Jeff, thanks for sharing all the details about your experience with us! Thanks again!
Gina Cummings & Neil Rifenbark, Owners
Mar 13, 2018
Professional and courteous service by all personnel encountered.
Business Owner replied on Mar 13, 2018:
Michael, we are so pleased you enjoyed your visit to Big O Tires. Thank you, and we hope you will consider us again in the future!
Gina Cummings & Neil Rifenbark, Owners
Mar 12, 2018
I came in for a routine oil change. The following day, I could not get my car moving. When I called Big O, the store manager in the store on Bell, sent the gentleman who worked on my car the previous day to my home. I was so impressed with the response! I will forever be a customer! They did not hesitate to correct the situation!
Business Owner replied on Mar 12, 2018:
Thanks for your feedback, Janelle. We're glad that everything was handled to your satisfaction! If you ever need additional assistance, please let us know! Take care!
Gina Cummings & Neil Rifenbark, Owners
Mar 7, 2018
Great customer service did a great job !! Will be coming back
Business Owner replied on Mar 8, 2018:
That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service!
Gina Cummings & Neil Rifenbark, Owners
Mar 7, 2018
Greg Took care of me in a very professional manner. I was in-and-out of your shop in about a 1/2 an hour With my oil change. I'm am very satisfied and will Use big O tire for my automobile needs in the future.
Business Owner replied on Mar 8, 2018:
We are pleased to hear that Greg took such good care of you! We are always more than happy to assist you if anything else comes up. Take care!
Gina Cummings & Neil Rifenbark, Owners
Mar 5, 2018
Schedule was early and arrived to find the tech was not there for another hour and then it was an additional hour to review the repair for which I had come in the week prior to verify what needs to be done. Quite frustrated. Took alot longer than told
Business Owner replied on Mar 7, 2018:
Debbie, we appreciate you taking the time to give us your feedback. We will take this opportunity in order for us to improve. Thank you, and we hope you will consider us again in the future. Take care.
Gina Cummings & Neil Rifenbark, Owners
Feb 22, 2018
Great
Business Owner replied on Feb 24, 2018:
Thanks for the great star rating and feedback, Henry! We hope that you have a great day!
Gina Cummings & Neil Rifenbark, Owners
Feb 19, 2018
I've been coming to this Big O since last year and i've always been treated with respect and curtious. The guys have always been very nice and explain to me what needs to be done and they don't force me to purchase anything that i don't need.
Business Owner replied on Feb 22, 2018:
Linda, thanks for sharing the details about your experience with us! We truly appreciate your continued business, and we're looking forward to your next visit!
Gina Cummings & Neil Rifenbark, Owners
Feb 16, 2018
I've been taking my truck and car there for over a year . I won't take it anywhere else Kenny and the crew there are awesome
Business Owner replied on Feb 16, 2018:
Jeffrey, thanks for sharing all the details about your experience with us! We look forward to seeing you soon!
Gina Cummings & Neil Rifenbark, Owners
Feb 16, 2018
been coming here since 94 the service I receive is beyond excellent I go nowhere else
Business Owner replied on Feb 16, 2018:
Kevin, thank you for taking the time to let us know about your experience! We look forward to seeing you soon!
Gina Cummings & Neil Rifenbark, Owners
Jan 25, 2018
excellent service and friendly people
Jan 19, 2018
Prices were raised $20 more for 2 cars, without knowing it ahead of time, i have used this store foe 3 years & many cars & always was charged $39.80 for 2 vehicles NOT $61.40 ?
Business Owner replied on Jan 19, 2018:
Jeff, thank you for taking the time to let us know about your experience. Please give us a call if you would like to got further more in detail about your visit. We hope that you have a great day!
Gina Cummings & Neil Rifenbark, Owners
Jan 8, 2018
I have always had great experiences going to BIG-O on Bell Rd.
Business Owner replied on Jan 9, 2018:
Thanks, Wade! We truly appreciate your continued business with us, and we're looking forward to your next visit!
Gina Cummings & Neil Rifenbark, Owners
Dec 25, 2017
I would like to see more tires in display
Business Owner replied on Dec 26, 2017:
Thanks, Yurina, for taking the time to share your thoughts! We hope that you have a great day!
Gina Cummings & Neil Rifenbark, Owners
Dec 21, 2017
Front counter assistants have excellent customer service by greetings when I came in , updates, and finally thanking me...it is also nice that the guys working on the tires thank you aswell.
Business Owner replied on Dec 21, 2017:
We're happy to have delivered good customer service for you, Lupita. We hope that you have a great day!
Gina Cummings & Neil Rifenbark, Owners
Dec 13, 2017
I was very pleased with service and honesty. They called right away to let me know what needed to be done and when my vehicle was ready.
Business Owner replied on Dec 13, 2017:
Thanks, Renee! We are always more than happy to assist you if anything else comes up. We look forward to seeing you soon!
Gina Cummings & Neil Rifenbark, Owners Take care!
Dec 4, 2017
I've been to this Big O on several occasions and everytime i've gone in there everyone has always been so nice.
Business Owner replied on Dec 4, 2017:
We always love to receive great feedback. We'll pass your comments on to the team! We look forward to seeing you soon!
Gina Cummings & Neil Rifenbark, Owners