BIG O TIRES STORE

Store Address
4702 E Thunderbird Rd
Phoenix, AZ 85032

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4.9 /5
26 reviews

Give Us a Call
602-971-2333

Email us
store004233@bigostores.com

Hours
Mon - Fri 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed

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Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

Sep 18, 2018
Went in for 4 new tires. Mark set us up with 4 "Aspen" brand tires. So far we're very happy. Wanted an alignment done as well, but the tech indicated that lower control arms needed to be replaced (bad bushings) and an alignment couldn't be done. They did not charge me to inspect the front suspension. They did fill the tires with Nitrogen and used tire dressing after the install was complete, both of which were a pleasant surprise. Overall very pleased with the experience and service.
Business Owner replied on Sep 19, 2018:
Matt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Big O Tires. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mark Pinkowski, Owner
Sep 10, 2018
Mark was extremely helpful, professional, and the team worked efficiently. I was disappointed to learn that an alignment was a separate service.
Business Owner replied on Sep 12, 2018:
Terry, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Mark Pinkowski, Owner
Sep 10, 2018
Mark and the crew were extremely helpful in calling to my attention that my tire was being destroyed from the inside as a result of from a TPMS sensor mount being jerry-rigged by another shop and having come loose. I confronted the other shop on the issue today, and they were unwilling to take responsibility, so I will be coming back to this Big O location to have the issue fixed. Thanks guys!
Business Owner replied on Sep 11, 2018:
We always love to receive great feedback. We'll pass your comments on to the team! We look forward to seeing you soon!
Mark Pinkowski, Owner
Sep 10, 2018
Very happy with service
Business Owner replied on Sep 11, 2018:
Dan, your satisfaction is our top priority! We hope that you have a great day!
Mark Pinkowski, Owner
Aug 14, 2018
The service and professionalism is the same as before. Everything was explained in detail to me re: my car repair.
Business Owner replied on Aug 16, 2018:
Thanks for leaving us such a great review, Isabell! We look forward to seeing you soon!
Mark Pinkowski, Owner
Aug 13, 2018
Quick, quality service!
Business Owner replied on Aug 15, 2018:
Lauren, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! We hope that you have a great day!
Mark Pinkowski, Owner
Aug 10, 2018
Courteous,Professional, Outstanding service. It doesn't get any better then that !
Business Owner replied on Aug 12, 2018:
Thanks, Dennis, for taking the time to share your thoughts! Hope to see you soon!
Mark Pinkowski, Owner
Aug 3, 2018
I would recommend Big O to anyone!
Business Owner replied on Aug 4, 2018:
Jodi, we truly appreciate your recommendation! Thank you and we hope to be of service to you again!
Mark Pinkowski, Owner
Aug 2, 2018
Great service. Not pushy, very accommodating,
Business Owner replied on Aug 3, 2018:
Kristin, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Mark Pinkowski, Owner
Jul 30, 2018
Following 2 bad experiences at competitor stores, I feel so fortunate to have found Mark at Big O. He is patient and kind and seemed totally open about the condition of my car. His suggestions were practical and sensible and didn't cost me a fortune! I was treated with dignity and respect-how wonderful! And the donuts were excellent, too. :) Thank you Mark.I'll be sending my neighbors and friends.
Business Owner replied on Jul 31, 2018:
Patricia, thanks for sharing all the details about your experience with us! We appreciate your recommendation and look forward to seeing you soon!
Mark Pinkowski, Owner
Jul 26, 2018
Overall a great experience ! Thanks !
Business Owner replied on Jul 26, 2018:
Thanks, Amy, for taking the time to share your thoughts! We hope that you have a great day!
Mark Pinkowski, Owner
Jul 19, 2018
Very fast and efficient service.
Business Owner replied on Jul 20, 2018:
John, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Mark Pinkowski, Owner
Jul 11, 2018
Great team. Wonderful new tools and equipment to get the job done right with the latest in technology. Mike knew what to do about aligning a race car. Jack did all the work and did it very well with the right commitment to the task at hand. Mark stayed out of the way and let them run with it. Glad they had donuts.
Business Owner replied on Jul 13, 2018:
Thanks, Gary! We hope that you have a great day!
Mark Pinkowski, Owner
Jul 3, 2018
Friendly staff. They got me in quick without a appointment. Store looks a whole lot better then when i worked there when it was a corporate store.
Business Owner replied on Jul 5, 2018:
Thanks for leaving us such a great review, Crystal! Hope to see you soon!
Mark Pinkowski, Owner
Jul 2, 2018
The gentleman waited on me was very professional and polite. He explained everything in detail about the services I needed. I am speechless - in today's world people always rushing and talking fast - but the two(2) clerks was very patience and didn't try to take advantage of a woman. Keep up the good work. Thank you.
Business Owner replied on Jul 2, 2018:
Isabell, thanks for sharing all the details about your experience with us! We hope that you have a great day!
Mark Pinkowski, Owner
Jun 21, 2018
service was great
Business Owner replied on Jun 21, 2018:
Thanks, John, for letting us know! We are glad we could provide you with great service. Hope to see you again!
Mark Pinkowski, Owner
Jun 19, 2018
I visited this location on Monday, June 18 and was very happy with the way the team handled my issue. I had a bolt in the main tread of the tire. The tire was repaired and I was totally surprised when I was told that there would not be a charge for the fix. That is awesome!! They completely surpassed my expectations and will be back in the future. Thank you so much to Mike for handling everything so professionally and giving me the confidence to drive away knowing I would be safe on the road!!!
Business Owner replied on Jun 19, 2018:
Thanks for the great comments! We look forward to seeing you soon!
Mark Pinkowski, Owner
Jun 8, 2018
I was very happy with the knowledge Mark has, he also informed me of other concerns about my vehicle, very helpful,I will be going back
Business Owner replied on Jun 14, 2018:
Thanks, Tony! Hope to see you soon!
Mark Pinkowski, Owner
May 18, 2018
Mark and Mike are First Class when it comes to being honest and knowledgeable! They appreciate the customers viewpoint and are very fair when it comes down to what repairs are really necessary. They’ve earned my business for both vehicles! No con jobs here!
Business Owner replied on May 22, 2018:
We're glad to hear our staff provided first class service! We appreciate your business and look forward to seeing you again!
Mark Pinkowski, Owner
May 2, 2018
Desk was above review.
Business Owner replied on May 3, 2018:
Hi Ray, we are very happy to have provided you with such a positive experience! Thank you, and we hope to be of service to you again!
Mark Pinkowski, Owner
Apr 24, 2018
Friendly staff and got work done on time. Prices were competitive as well.
Business Owner replied on Apr 24, 2018:
Eric, we're happy to hear you had such a positive experience with our team! Thank you, and we hope to be of service to you again!
Mark Pinkowski, Owner
Apr 23, 2018
Great service
Business Owner replied on Apr 24, 2018:
Christine, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Mark Pinkowski, Owner
Apr 10, 2018
Very happy to see this BIG O to open recently at this location (Tatum & Thunderbird). GREAT SERVICE ! Thank you :)
Business Owner replied on Apr 12, 2018:
Donna, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Mark Pinkowski, Owner
Apr 9, 2018
Needed a new tire and I got fair price and great service
Business Owner replied on Apr 10, 2018:
We're glad you received great service while purchasing your new tire! We are happy to help if you ever need anything more!
Mark Pinkowski, Owner
Apr 4, 2018
Will return when maintenance on my car is required
Business Owner replied on Apr 8, 2018:
Thanks for your review! We appreciate your continued business, and we look forward to seeing you on your next visit!
Mark Pinkowski, Owner