BIG O TIRES STORE

Store Address
4702 E Thunderbird Rd
Phoenix, AZ 85032

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5.0 /5
47 reviews

Give Us a Call
602-971-2333

Email us
store004233@bigostores.com

Hours
Mon - Fri 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed

Holiday Hours:
Thanksgiving 11/22 Closed

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Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

Nov 17, 2018
Professional, courteous and helpful.
Nov 16, 2018
Great service.
Nov 12, 2018
Even know the unfortunate events happening with my vehicle, one thing after another, I have full trust at this location to find and fix the problems. You guys are professional and respectable, and most of all honest. Thank you.
Business Owner replied on Nov 14, 2018:
Thanks, Nathan, for taking the time to share your thoughts! It means so much to us to have earned your trust and loyalty in our business. We hope that you have a great day!
Mark Pinkowski, Owner
Nov 9, 2018
Always excellent staff and customer service. This location is very close to my home and always feel I can take my vehicle there anytime for great HONEST service ... Thank you again :)
Business Owner replied on Nov 12, 2018:
Hello Donna, thanks for the great feedback! It means so much to us to have earned your trust and loyalty in our business. We look forward to seeing you soon!
Mark Pinkowski, Owner
Nov 8, 2018
I am so happy with the service and work done. I have had several vehicles aligned at your competitors and they have not been right. I tried you because I needed both tires and an alignment. I am so happy because I have finally found somewhere I can get it done correctly the "first" time I take it in. Your price for my tires was also competitive so I didn't feel like I had to spend more to get both tires and an alignment done. You have my business!
Business Owner replied on Nov 11, 2018:
Hello Lorri, thank you for taking the time to let us know about your experience! We're so pleased to hear that we were able to help you out with your tire purchase and alignment. We hope that you have a great day!
Mark Pinkowski, Owner
Nov 7, 2018
Friendly staff and quick service. Lots of creature comforts and treats in the lounge for the customers while they wait.
Business Owner replied on Nov 11, 2018:
Thanks for leaving us such a great review, Judd! We're so pleased to hear that you enjoyed your visit with us. We hope that you have a fantastic day!
Mark Pinkowski, Owner
Nov 7, 2018
Mark and Austin are the best auto Employess I have ever met ! They were friendly and courteous. Austin even went out of his way when my NEW tire got a flat to take it off and put my spare on ! I wouldn’t go anywhere else for my car needs and won’t ! Mark is a terrific Manager and deserves so much praise . He took the time to EXPLAIN why I needed services . Rather than shove them in my face . And as a woman customer it made me feel so important ! Keep up the fantastic work guys !
Business Owner replied on Nov 8, 2018:
Thanks for the kind words, Amanda! You really made our day. We sincerely value your business and look forward to seeing you soon!
Mark Pinkowski, Owner
Nov 5, 2018
Mark and his team are great to work with, they offer friendly and efficient service and they are honest and trustworthy, which is so important in finding a reputable car repair service. I will continue to do business with them and I recommend you do the same!!
Business Owner replied on Nov 6, 2018:
Joel, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Mark Pinkowski, Owner
Nov 5, 2018
Nice clean place. I'll be back
Business Owner replied on Nov 6, 2018:
Thanks for your positive feedback, Jeff! We appreciate your business and look forward to your next visit!
Mark Pinkowski, Owner
Oct 25, 2018
Very fast, knew what they were talking about, very friendly. I couldn't of asked for anything more.
Business Owner replied on Oct 28, 2018:
Thanks for the great feedback, Nathan! We hope that you have a wonderful day!
Mark Pinkowski, Owner
Oct 25, 2018
I have to say , Mark and his guys went above and beyond their service.. I am going back ! Thanks for your service
Business Owner replied on Oct 28, 2018:
Hello Jo-Ann, we're so glad that we were able to go above and beyond your expectations! We look forward to seeing you soon!
Mark Pinkowski, Owner
Oct 17, 2018
Mark and Jack over at Big O have been more than helpful with my old truck. They have helped me fix everything from bad alignment to completely re-doing my front end components and even replacing a bad fuel pump. They are always very friendly and greet me by my name as I walk in. That shows how many time I’ve been there and how helpful they have been. I have never had an issue with any of the things they have replaced or repaired. They can really fix anything you need. My father and I bring our cars in there because they are fast, reliable, and reasonably priced. They always take care of us when we go in there. I recommend this store to anyone who loves great customer service and a job well done.
Business Owner replied on Oct 21, 2018:
Thanks, John, for taking the time to share your thoughts! We're pleased to see that we have been able to provide a consistently excellent experience for you. We look forward to seeing you soon!
Mark Pinkowski, Owner
Oct 8, 2018
Just a (free) flat fix this time, thanks for the (free) donut!
Business Owner replied on Oct 9, 2018:
Thanks for leaving us such a great review, Kevin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mark Pinkowski, Owner
Oct 5, 2018
Super helpful! Great price. I will never go to Discount Tire again.
Business Owner replied on Oct 9, 2018:
Hi Amanda! We're so happy we were able to help you out! We look forward to seeing you again!
Mark Pinkowski, Owner
Oct 4, 2018
Everyone was really great and helpful. Plus my car was actually driven so that the issues I was experiencing could also be heard by someone else with more experience.
Business Owner replied on Oct 7, 2018:
Thanks for leaving us such a great review, Thesra! We hope that you have a wonderful day!
Mark Pinkowski, Owner
Oct 1, 2018
All the people that I dealt with were awesome at what they do!
Business Owner replied on Oct 4, 2018:
Hi Robert! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mark Pinkowski, Owner
Sep 29, 2018
Very friendly and pleasant.
Business Owner replied on Oct 4, 2018:
Lorraine, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!
Mark Pinkowski, Owner
Sep 25, 2018
Mark was gracious on the phone and kind and knowledgeable in person. There were fresh donuts and coffee in a sparkling waiting room. Thank you for a special visit!
Business Owner replied on Sep 26, 2018:
Jeffrey, we're happy to hear you had such a positive experience with our team! Thank you and we look forward to your next visit!
Mark Pinkowski, Owner
Sep 24, 2018
Friendly, c harming. and knowledgeable. Staff.
Business Owner replied on Sep 25, 2018:
Thanks for leaving us such a great review, Sandra! Hope to see you soon!
Mark Pinkowski, Owner
Sep 20, 2018
Very Pleased !
Business Owner replied on Sep 20, 2018:
Thanks, Dennis, for taking the time to share your thoughts! We hope that you have a great day!
Mark Pinkowski, Owner
Sep 20, 2018
We came in right at the end of the day. Mark and his team took care of the nail in my sons Tire and did a comprehensive check of all tires.
Business Owner replied on Sep 20, 2018:
Hello Jay, thank you for taking the time to let us know about your experience! We're so pleased to hear that we were able to help you out with that nail. We are always more than happy to assist you if anything else comes up. Take care!
Mark Pinkowski, Owner
Sep 18, 2018
Went in for 4 new tires. Mark set us up with 4 "Aspen" brand tires. So far we're very happy. Wanted an alignment done as well, but the tech indicated that lower control arms needed to be replaced (bad bushings) and an alignment couldn't be done. They did not charge me to inspect the front suspension. They did fill the tires with Nitrogen and used tire dressing after the install was complete, both of which were a pleasant surprise. Overall very pleased with the experience and service.
Business Owner replied on Sep 19, 2018:
Matt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Big O Tires. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mark Pinkowski, Owner
Sep 10, 2018
Mark was extremely helpful, professional, and the team worked efficiently. I was disappointed to learn that an alignment was a separate service.
Business Owner replied on Sep 12, 2018:
Terry, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Mark Pinkowski, Owner
Sep 10, 2018
Mark and the crew were extremely helpful in calling to my attention that my tire was being destroyed from the inside as a result of from a TPMS sensor mount being jerry-rigged by another shop and having come loose. I confronted the other shop on the issue today, and they were unwilling to take responsibility, so I will be coming back to this Big O location to have the issue fixed. Thanks guys!
Business Owner replied on Sep 11, 2018:
We always love to receive great feedback. We'll pass your comments on to the team! We look forward to seeing you soon!
Mark Pinkowski, Owner
Sep 10, 2018
Very happy with service
Business Owner replied on Sep 11, 2018:
Dan, your satisfaction is our top priority! We hope that you have a great day!
Mark Pinkowski, Owner