BIG O TIRES STORE

Store Address
670 36th Ave SW
Altoona, IA 50009

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4.8 /5
128 reviews

Give Us a Call
(515) 957-0500

Email us
store015007@bigostores.com

Hours
Mon - Fri 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed

Holiday Hours:
Thanksgiving 11/23 Closed

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Tire Services

  • Free Alignment Check With Printout
  • Free rotation with new tire purchase
  • Free Flat Repair With Tire Purchases
  • Free Air Pressure Checks Every Day (no appointments needed)
  • Everyday Low Price Tire Guarantee
  • Express Lane Tire Service (no appointments needed)
  • Big O® Tires Credit Card with 6-month, No-interest Financing

Other Services

  • Free Brake Inspection (no appointment needed)
  • Free 22-Point Vehicle Inspection (no appointment needed)
  • Free Battery & Electrical Check
  • Free 5-Minute Wiper Blade/Bulb Inspection
  • Free Local Shuttle Service
  • Complete Owner's Manual Scheduled Maintenance Services
  • Good/Better/Best Oil Change Options (with free top-off service)
  • And More!

* Services offered may vary by location.

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

Nov 23, 2017
I always have the best experience when I take my car to Big O Tires. They are knowledgeable and very willing to help. I will always take my car to Big O Tires for many services!
Nov 17, 2017
Jack was very helpful and i Will be back.
Business Owner replied on Nov 20, 2017:
It is great that Jack was so helpful, George! We look forward to seeing you soon!
Jeff Schwab, Owner
Nov 14, 2017
So not desire to fill this out.
Business Owner replied on Nov 17, 2017:
Madge, this is great information to share with the team. We hope that you have a great day!
Jeff Schwab, Owner
Nov 8, 2017
Manager - Jack very knowledgeable and competitive on price of tires. I shopped around and you had best price.
Business Owner replied on Nov 8, 2017:
Terry, thank you for taking the time to let us know about your experience! Hope to see you soon!
Jeff Schwab, Owner
Nov 7, 2017
The employees were all very friendly.
Business Owner replied on Nov 8, 2017:
Angela, thanks for sharing these details about your experience with us! We hope that you have a great day!
Jeff Schwab, Owner
Oct 30, 2017
I had so much fun talking to your Associates they were great and they take good care of my car Thank You Have a Good Day!
Business Owner replied on Oct 31, 2017:
Thanks for leaving us such a great review, Susan! We hope that you have a great day too!
Jeff Schwab, Owner
Oct 23, 2017
I made an appointment for 10am and it was wrote on their schedule for 12pm. They accommodated me and I was out within an hour. I greatly appreciate that they didn't send me away and make me come back.
Business Owner replied on Oct 23, 2017:
Kathy, thank you for taking the time to let us know about your experience! We look forward to seeing you soon!
Jeff Schwab, Owner
Oct 9, 2017
Always greeted with a smile and a big Thank You to Bill Mitchell for your wonderful service!
Business Owner replied on Oct 13, 2017:
Thanks for the great review and rating, Connie! We look forward to seeing you soon!
Jeff Schwab, Owner
Oct 5, 2017
I was very happy with the quality and speed in which my service work was performed. You've earned a repeat customer here.
Business Owner replied on Oct 10, 2017:
Thanks for the great feedback! We look forward to seeing you soon!
Jeff Schwab, Owner
Oct 4, 2017
I've only had these tires 4 a couple weeks stability seems to be there, and pretty well-balanced
Business Owner replied on Oct 6, 2017:
Ed, thank you for taking the time to let us know about your experience! We look forward to seeing you soon!
Jeff Schwab, Owner
Oct 4, 2017
Experience was a LOT better than the last time I had service done there. I DID call on Fri afternoon to see about dropping my car off that night so I could get my oil changed first thing the next morning. The woman I spoke too got all of my information, and they have me in the system since I've been there before. The key drop didn't have any envelopes, but I dropped my keys off since I had spoke to her earlier. I called Saturday morning around 8:30 since they are usually done in no time when I drop it off. The guy I spoke too said "I didn't know anything about it and I didn't know where you car was.". The car was right outside of the door where the drop box was. I told him I had called yesterday and set this up. He then said he tried to call the woman I spoke to, but she wasn't answering her phone. He did get my car in and was done at 10am with the oil change. If I had not called when I did, I don't know if I ever would have gotten a call from Big O asking WHY my car was sitting there.
Business Owner replied on Oct 6, 2017:
Thanks for bringing this to our attention, Steve. We apologize for the lack of communication, but we will use this as an opportunity to improve the services that we provide. Hope to see you again!
Jeff Schwab, Owner
Sep 25, 2017
We had an appointment at noon but arrived early. We were greeted warmly. We planned on an oil change and what goes with it. In checking the car, they noticed things that needed to be brought to our attention. We were brought to the back, to our car. Both the mechanic and Jamie, the gal in the front, made sure we saw the problem. We needed new struts and shocks. It was evident! They got to work on it right away. It took several hours and we were offered a ride to go somewhere but we decided to just wait. They kept us up on the progress. And I never heard an unprofessional word spoken while I sat there!
Business Owner replied on Oct 3, 2017:
Lyle and Fran, thanks for sharing all the details about your experience with us! We're delighted to have provided you with great customer service and a pleasant service experience. We hope that you have a wonderful day!
Jeff Schwab, Owner
Aug 14, 2017
very good service
Business Owner replied on Aug 15, 2017:
Thanks for taking the time to write us a review, Joyce. Please let us know if there is anything else we can do for you; we are more than happy to help! Hope to see you again!
Jeff Schwab, Owner
Aug 7, 2017
Thank you Big O team members you are awesome. I love your service and they way you got my caddy in and out for service..
Business Owner replied on Aug 7, 2017:
We always love to receive great feedback. We'll pass your comments on to the team! We look forward to seeing you again!
Jeff Schwab, Owner
Aug 7, 2017
Where do I begin, I was so bless to be able to get my car in and fixed in a great time manner. Every single person there had a great attitude and was very friendly. They heard my concerns and answer all my questions even though I thought they were silly questions. They never let me believe that, they answer them greatly. Shawn was awesome customer service and so cares about people. He went far beyond his call of duty and it showed. The mechanics also were kind and just like they like their job. I am anxious to come back to get my breaks done next. Thank you everyone!
Business Owner replied on Aug 7, 2017:
We always love to receive great feedback. We'll pass your comments on to Shawn and the team! Thanks again!
Jeff Schwab, Owner
Jul 10, 2017
Went in to get a flat fixed but they couldn't fix it due to location of puncture. Since my tires had less than 30% tread life left and I was gonna need new ones by winter I went ahead and bought a set of Michelins. I had to wait awhile because they had to go get the tires from another store and the technician at the counter was nice enough to take me to pick up breakfast while I waited. All in all good customer service and I got the best tires available for my car.
Business Owner replied on Jul 10, 2017:
Thanks, Travis! We truly appreciate your business with us and we look forward to working with you again. We hope that you have a great day!
Jeff Schwab, Owner
Jul 7, 2017
I had purchased some new wheels online and scheduled the appointment for 07/03/17. They dismounted my snow tires from my factory wheels and put them on my new steel wheels. They were going to mount my old tires I had stored in the garage but two tires were near the no-no mark and the date of tires was 2009. They were to old to remount. I bought four new radials at a very good price and now I feel safer driving. It will be so easy this late fall to have them switch. I had a brake problem and they repaired that also very quickly. I don't know about any other Big O Tire Store, but I appreciate everyone at the Altoona Iowa store. I even stopped in on 07/05/17, to tell them thank you as everything was just great.
Business Owner replied on Jul 7, 2017:
Bob, thanks for sharing all the details about your experience with us! We truly appreciate your business and we look forward to working with you again. We look forward to seeing you soon!
Jeff Schwab, Owner
Jun 20, 2017
I stopped in on a Friday afternoon late to set an appointment for the next week. They had an appointment vacant for the next day, Saturday, so I took it. The knew what was needed for the mileage on the car. They let me know every step of the way what was being done. I am retired so I waited in the lounge area and read my book. I have been going to Big O Tires since they opened. I have had excellent service and a much lower cost then a dealer or other shops.
Business Owner replied on Jun 21, 2017:
Bob, thank you for taking the time to let us know about your experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Jeff Schwab, Owner
Jun 16, 2017
No one greeted when I walked in...no one at the desk, beyond that very professional and did a great job in a timely manner. Would go back there again.
Business Owner replied on Jun 16, 2017:
Thanks for the great feedback! We hope that you have a great day!
Jeff Schwab, Owner
Jun 15, 2017
The gentleman at the front desk was so friendly. I came in with a flat tire at 5:50 pm and they stayed an hour and a half past their closing time of 6 pm to make sure I was taken care of. I knew I needed all 4 tires replaced when I came in, and the gentleman explained my options and gave me what I felt was a great deal on 4 new tires.

I will definitely get all my vehicles serviced here.
Business Owner replied on Jun 15, 2017:
Thanks for leaving us such a great review, Scott! Hope to see you soon!
Jeff Schwab, Owner
Jun 6, 2017
We were leaving town on a long road trip, when that morning we realized we needed an oil change and tire rotation. Called Big O and they got us right in...45 minutes later the car was all ready to go. Very friendly staff and a very clean store.
Business Owner replied on Jun 7, 2017:
Barron, thank you for taking the time to let us know about your experience! We are glad we could help get you on the road quickly! We hope that you have a great day!
Big O Tires - Altoona, IA
Jun 5, 2017
I showed up at 6pm tonight thinking they were open until 7pm. Even though they were closing up, they still pulled in my truck and repaired my flat. The best part is they wouldn't accept payment because they were closed. Great guys, Ill definitely be back soon to purchase my new tires from you. Thanks again for taking care of me!
Business Owner replied on Jun 5, 2017:
George, thank you for taking the time to let us know about your experience! Hope to see you soon!
Big O Tires - Altoona, IA
May 30, 2017
Big O mounted 2 tires and balanced 4 tires for me...They were very prompt and knowledgable and extremely courteous and as a business owner I will use them again
Business Owner replied on May 30, 2017:
Thanks for leaving us such a great review, Doug! We hope that you have a great day!
Big O Tires - Altoona, IA
May 26, 2017
Easy to set appointment time. Work finished on time.

Personnel very pleasant and helpful
Business Owner replied on May 26, 2017:
Thanks for the kind words! You really made our day. Thanks again!
Big O Tires - Altoona, IA
May 12, 2017
They were helpful and friendly.
Business Owner replied on May 12, 2017:
Thanks for the great comments! Hope to see you soon!
Big O Tires - Altoona, IA