BIG O TIRES STORE

Store Address
2605 SE Delaware Ave
Ankeny, IA 50021

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4.8 /5
220 reviews

Give Us a Call
(515) 965-0099

Email us
store015008@bigostores.com

Hours
Mon - Fri 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed

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Tire Services

  • Free Alignment Check With Printout
  • Free rotation with new tire purchase
  • Free Flat Repair With Tire Purchases
  • Free Air Pressure Checks Every Day (no appointments needed)
  • Everyday Low Price Tire Guarantee
  • Express Lane Tire Service (no appointments needed)
  • Big O® Tires Credit Card with 6-month, No-interest Financing

Other Services

  • Free Brake Inspection (no appointment needed)
  • Free 22-Point Vehicle Inspection (no appointment needed)
  • Free Battery & Electrical Check
  • Free 5-Minute Wiper Blade/Bulb Inspection
  • Free Local Shuttle Service
  • Complete Owner's Manual Scheduled Maintenance Services
  • Good/Better/Best Oil Change Options (with free top-off service)
  • And More!

* Services offered may vary by location.

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

May 22, 2018
Quality people-professional
May 16, 2018
Bill and his crew took very good care of my tire needs when I walked in and asked questions. They made recommendations and let me choose which level of tire best suited my budget. I will definitely be back to this store for other vehicle maintenance needs!
Business Owner replied on May 21, 2018:
Shelly, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Jeff Schwab, Owner
May 16, 2018
Excellent customer service. They kept me informed as to the progress of the vehicle during the visit and did excellent work.
Business Owner replied on May 21, 2018:
That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service!
Jeff Schwab, Owner
May 14, 2018
The only complaint I have is I was automatically charged the tire protection plan (I had all four tires replaced). I wasn't even given the option. I used to work in sales for a chain store so I understand the importance of selling such policies for the bottom line, but at least discuss such things with the customer and give the option.
Business Owner replied on May 16, 2018:
Terry, we really appreciate your feedback, and will be sure to relay this to our team. Hope to see you again down the road!
Jeff Schwab, Owner
May 10, 2018
Good experience
Business Owner replied on May 14, 2018:
Hi Shauna, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!
Jeff Schwab, Owner
May 9, 2018
Excellent as always!
Business Owner replied on May 11, 2018:
David, we are so pleased you enjoyed your visit to Big O Tires. Thank you and we look forward to your next visit!
Jeff Schwab, Owner
May 7, 2018
customer service was the BEST! I made several calls to Big O that morning and I was just told to come in and they promise to take care of my tires. Reasonable prices was wonderful! And we were in and out of there as quickly as promised.
Business Owner replied on May 8, 2018:
Hi Debbie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jeff Schwab, Owner
May 4, 2018
Logan is the man! Was able to help me out of a jam, got my tire replaced same day. Thanks again, will definitely return for future tire needs. Logan did a great job, very informative, and was there to make a sale. Painless, no B.S. transaction.
Business Owner replied on May 7, 2018:
We're glad to hear that everything was completed to your satisfaction! If there is anything additional we can assist you with, please let us know!
Jeff Schwab, Owner
May 3, 2018
This all based off my first time visit. The guys were friendly and fixed my issue quickly (flat tire). I appreciated that they didn't bombard me with attempts to upsell anythibg and just got straight to the point.
Business Owner replied on May 6, 2018:
Thanks for the great feedback! We hope that you have a great day!
Jeff Schwab, Owner
May 3, 2018
On a scale of 1-10, Bill & Logan are a 100! I don't know if I have ever been to a service shop and / or retail store where you are actually treated like the most important customer they've ever had!!! In addition, it's not just me, they treat every customer this way!! I live in Shawnee, KS (KC) and I come back to Big O in Ankeny for my tire / wheel service. I don’t go to a local Big O where I live, due to the way Bill and Logan treat their customers! I’m not getting paid to say this :), just a very pleased customer! I’m not sure who gets these surveys, but I hope you share this with Bill, Logan, and their team and / or online review! I would even go as far as saying it would be good to secretly record these guys for a ‘customer service training’ and if you don’t already know, you will be amazed! Great job Team Bill!
Business Owner replied on May 5, 2018:
Jack, thanks for sharing all the details about your experience with us! We will be sure to pass along your kind comments to Bill and Logan! We sincerely value your business, and look forward to seeing you soon!
Jeff Schwab, Owner
May 2, 2018
Very impressive service, will (and have already) recommend to friends and family. Got tired of trying to deal with Fleet Farm's and Walmart's slow and unresponsive service and was immediately rewarded by exuberant customer service. Good with suggestions but not too pushy and I was very pleased with the prices. Seemed at least as good as the bigger stores if not better.
Business Owner replied on May 3, 2018:
Thanks for leaving us such a great review, David! We are always more than happy to assist you if anything comes up. Take care!
Jeff Schwab, Owner
Apr 27, 2018
The customer service at your store is phenomenal! Bill deserves a raise......or at least a bonus! He was so friendly and helpful! I will highly recommend Big-O Tires to everyone I know!!
Business Owner replied on Apr 30, 2018:
Mary, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Big O Tires. Thank you, and we hope to be of service to you again!
Jeff Schwab, Owner
Apr 27, 2018
Was very comfortable, even if it was a little bit of a wait they made sure you felt at home! Definitely will be going back in the future. 👍🏼
Business Owner replied on Apr 28, 2018:
Colton, we are so pleased you enjoyed your visit to Big O Tires. Thank you, and we hope to be of service to you again!
Jeff Schwab, Owner
Apr 27, 2018
I thought price was a little high but satisfied with the work done both counter guys were very nice All in all a good experience
Business Owner replied on Apr 28, 2018:
Hi Chip, we are very happy to have provided you with such a positive experience! Thank you, and we hope you will consider us again in the future.
Jeff Schwab, Owner
Apr 26, 2018
Very impressed with the service and staff
Business Owner replied on Apr 28, 2018:
Rick, thanks for your praise and kind comments about our team. We sincerely value your business and we look forward to your next visit!
Jeff Schwab, Owner
Apr 25, 2018
As always Bill and his team do a great job.
Business Owner replied on Apr 25, 2018:
Steve, we strive for 100% satisfaction, and it is great to see you had such an amazing experience with us! We hope to be of service to you again in the future. Take care!
Jeff Schwab, Owner
Apr 20, 2018
The front desk employees were very courteous and helpful. The technicians did a good job at the price quoted.
Business Owner replied on Apr 21, 2018:
Matt, thank you for taking the time to let us know about your experience! Please don't hesitate to reach out if there's anything additional we can do for you. We hope that you have a great day!
Jeff Schwab, Owner
Apr 17, 2018
The staff at the Ankeny branch was very friendly and kept me up to date on my repair throughout my visit.
Business Owner replied on Apr 17, 2018:
Thanks for the great feedback, Junior! We are glad you found our staff was so friendly. Hope to see you again soon!
Jeff Schwab, Owner
Apr 16, 2018
New tires within an hour at a great price!
Business Owner replied on Apr 17, 2018:
Thanks for leaving us such a great review, Travis! We are glad we could get you back on the road with your new tires so quickly. We hope that you have a great day!
Jeff Schwab, Owner
Apr 13, 2018
Mr Bill and his team are absolutely fantastic at the Ankeny, IA location. You hear of so many shops like this that get people to spend money they do not need to and / or charge for work that wasn't done...These guys take you out to show you exactly what is wrong and recommend to fix it now or if they can hold off another 1000, 2000 miles, etc... This is my 3rd set of tires with Bill and his team and I'm also buying new wheels. Top notch Team!! Unfortunately, the general public is so fixed on complaining, filing lawsuits, etc., therefore, they do not pay attention and / or care to stop and think about the positive stuff these types of shops do! In addition, it's unfortunate that this type of feedback doesn't get shared enough! to see this type of feedback enough! P.S. I truly hope that Bill and his team see this and I'm giving you my written permission to publish my name and / or share wth whomever! Thank you again for allowing me to voice my feedback and no, I'm not paid to say this, nor am I related in anyway :)
Business Owner replied on Apr 16, 2018:
Thanks, Jack! We always love to receive great feedback. We'll pass your comments on to the team. Hope to see you soon!
Jeff Schwab, Owner
Apr 13, 2018
Love the service there and fast
Business Owner replied on Apr 15, 2018:
Alex, thanks for sharing some details about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. We hope that you have a great day!
Jeff Schwab, Owner
Apr 11, 2018
I seldom have an issue with getting my vehicles in to this facility. Even when not having an appointment, the staff tries to work me in as soon as possible, I am usually greeted with a smile (cha-ching-cha-ching). I trust that my concerns are justified with the services rendered. Knowledge of products and my car's needs are priorities. When not satisfied with a repair, the staff are willing to recheck and verify that the issue does get resolved. My one concern is the amount of time needed to complete the "known" task to meet my car's needs. It seems that I tend to "wait" a lot, and even when checking through the window which I think should be motivational for the service repair person, I have been given mostly excuses rather than reasons why a procedure is taking such a long time in my estimation. Grateful, yes for services rendered. Happy with the time it takes to complete a task, not always. And that is the only area where this facility needs shoring up in my experience as a customer, and boy do I have a lot of experience. Respectfully, Everett
Business Owner replied on Apr 13, 2018:
Thank you for taking the time to leave us your honest feedback, Everett. We do hope we can be of assistance in the future. Take care!
Jeff Schwab, Owner
Apr 10, 2018
The guys always seem top notch and friendly.
Business Owner replied on Apr 12, 2018:
Thanks for the great 4-star rating! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.
Jeff Schwab, Owner
Apr 10, 2018
Very helpful and friendly. Helped us even tow the vehicle a short way to the shop.
Business Owner replied on Apr 12, 2018:
Elizabeth, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Jeff Schwab, Owner
Apr 9, 2018
Excellent Service !!
Business Owner replied on Apr 10, 2018:
Thanks, John, for taking the time to share your thoughts! Hope to see you soon!
Jeff Schwab, Owner