BIG O TIRES STORE

Store Address
2605 SE Delaware Ave
Ankeny, IA 50021

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4.8 /5
142 reviews

Give Us a Call
(515) 965-0099

Email us
store015008@bigostores.com

Hours
Mon - Fri 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed

Holiday Hours:
Thanksgiving 11/23 Closed

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Tire Services

  • Free Alignment Check With Printout
  • Free rotation with new tire purchase
  • Free Flat Repair With Tire Purchases
  • Free Air Pressure Checks Every Day (no appointments needed)
  • Everyday Low Price Tire Guarantee
  • Express Lane Tire Service (no appointments needed)
  • Big O® Tires Credit Card with 6-month, No-interest Financing

Other Services

  • Free Brake Inspection (no appointment needed)
  • Free 22-Point Vehicle Inspection (no appointment needed)
  • Free Battery & Electrical Check
  • Free 5-Minute Wiper Blade/Bulb Inspection
  • Free Local Shuttle Service
  • Complete Owner's Manual Scheduled Maintenance Services
  • Good/Better/Best Oil Change Options (with free top-off service)
  • And More!

* Services offered may vary by location.

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

Nov 22, 2017
Had new tires put on and after leaving the store at 6:30 pm was heading to meet family for supper and had about 4 wheel weights comes off. Had to drive the hour and a half back again the following morning to get them put back on. Other than the was a very good experience. Bill was very helpful and knowledgeable.
Nov 13, 2017
Mr. Schwab, I wanted to tell you about the exceptional experience I had at your Ankeny, Iowa location late today. Your store manager is an exemplary employee. The store was really busy and he was very professional and courteous with everyone of your customers never failing to answers their questions or cutting them short. In the middle of all this activity he was letting your waiting customers know the status of the work they were getting done. I did not get his surname so I will address him as Mr. Bill!! Wished I could talk to you over the phone about Mr. Bill. Thank you for the exceptional service I had and most of all I want you to call and personally THANK MR. BILL!!!
Business Owner replied on Nov 16, 2017:
Dennis, thank you for taking the time to let us know about your experience! We always love to receive great feedback. We'll pass your comments on to the team! We look forward to seeing you soon!
Jeff Schwab, Owner
Nov 9, 2017
You were not my first stop of the day, but my last in search of tires. I was greeted as I entered the store. I explained what type of tire I was looking for. What driving conditions I have to drive in during winter months. I explained what I expected of the tires on my vehicle. I was not treated as "a dumb female" which is how I felt at my earlier stops. PLUS - I was given options. I'm very happy with my selection. My husband stated I chose wisely and he is going to stop by Friday after work to price tires for his vehicle. Additional PLUS - the alignment was checked on my warranted vehicle which had just come out of the dealership shop bay and found to be toeing out. I went back to have my warranty honored at the dealership even though the convenience and the price was reasonable at your shop.
Business Owner replied on Nov 9, 2017:
Thanks for leaving us such a great review, Cindy! We're happy we could meet your expectations and we hope you choose us again in the future!
Jeff Schwab, Owner
Nov 6, 2017
Staff was great, friendly and knowledgeable. We got in and out on a busy afternoon. Will certainly be coming back to Big O's!
Business Owner replied on Nov 7, 2017:
Thanks, Katlyn! We always love to receive great feedback. We'll pass your comments on to the team! We look forward to seeing you soon!
Jeff Schwab, Owner
Nov 6, 2017
Great service
Business Owner replied on Nov 7, 2017:
Lebreeze, thank you for taking the time to let us know about your experience! We look forward to seeing you soon!
Jeff Schwab, Owner
Nov 3, 2017
I pulled in big o tires on a Wednesday around noon. I had a shredded tire on my trailer. Bill was great to deal with when i walking in the door, and very knowledgeable. The service gentleman that replaced my tire was very efficient and professional. They had the tire changed out in 15 minutes and i was back on my way. I was very impressed with the staff at big o tire and would highly recommend this company.
Business Owner replied on Nov 3, 2017:
Thank you so much for the great review and recommendation, Tony! We look forward to seeing you soon!
Jeff Schwab, Owner
Oct 30, 2017
Probably the best experience I've had at any sort of mechanic's shop to date. Made my first tire buying experience wonderful and do plan on returning if needed.
Business Owner replied on Oct 31, 2017:
Thanks, Zach! We look forward to seeing you soon!
Jeff Schwab, Owner
Oct 30, 2017
Was the best customer service I have received and very timely manner as well... I will definitely send friends there and I'm also going back for oil changes.
Business Owner replied on Oct 30, 2017:
Thank you for the great review and recommendation, Lisa! We look forward to seeing you soon!
Jeff Schwab, Owner
Oct 7, 2017
Already have your credit card. Wasn't greeted at car because I dropped it off Sunday night. Still have an issue with you not providing a drop off box with envelopes. Not always able to get car there during business hours. The staff at the store were very welcoming, attentive, and eager to take care of us. I appreciate their respect for us wanting the most affordable option for an older vehicle. I appreciate them putting the spare back in the trunk, but it was upside down and we had to redo it. This and dropoff box are only reasons I rated 9 and 4s. I plan to contact this store again to work on yet another vehicle.
Business Owner replied on Oct 12, 2017:
Thanks for the great comments! We hope that you have a great day!
Jeff Schwab, Owner
Oct 4, 2017
Great customer service. Got me in for emergency service, friendly, knowledgeable. Thanks for providing reputable and reliable service.
Business Owner replied on Oct 9, 2017:
Karen, thank you for taking the time to let us know about your experience! Hope to see you soon!
Jeff Schwab, Owner
Sep 7, 2017
I was traveling alone and my tire light went on. My heart sunk. These wonderful people helped me, encouraged me and had me back on the road in less than 30 minutes. Excellent service with kindness.
Business Owner replied on Sep 13, 2017:
Thanks, Kari! We always love to receive great feedback. We'll pass your comments on to the team! Hope to see you soon!
Jeff Schwab, Owner
Sep 1, 2017
Friendly, low pressure, trustworthy
Business Owner replied on Sep 7, 2017:
Thanks for the great review. It means a lot to have earned your trust and business with us. Hope to see you soon!
Jeff Schwab, Owner
Aug 28, 2017
Representative was awesome in getting the issue with my TPMS sensor addressed. Due to the fact that the wheel manufacture sent a bad sensor, the store representative was kind enough to allow me to obtain a replacement from my wheel manufacture and the Big O installed the part. I was blown away with the customer service and attention to detail
Business Owner replied on Aug 30, 2017:
Thanks, Aaron. We take pride in the top notch customer service we provide so we are very pleased to hear that your experience has lived up to the standards that we have set for ourselves. Thanks again!
Jeff Schwab, Owner
Aug 17, 2017
The guy at big O are very friendly and know what they are doing.
Business Owner replied on Aug 18, 2017:
Thanks for taking the time to let us know what a great job our team is doing, Steve. Hope to see you again!
Jeff Schwab, Owner
Aug 17, 2017
Exceptional! Was able to get a same day appointment. Due to the nature of my repair, I needed to stay at the facility. The technicians kept me in the loop on the status of my repair. As I left, I was thanked for my time and given a handshake.
Business Owner replied on Aug 18, 2017:
It's great to hear that our team took such good care of you, David. Please let us know if there is anything else we can do for you; we are more than happy to help. We look forward to seeing you again!
Jeff Schwab, Owner
Aug 15, 2017
This was the third time I have had work performed on my car (new tires, oil change, radiator flush, brake fluid etc). I have been extremely satisfied with the quality of service, professionalism and cordial treatment. I also like the smaller size of the operation that can address my needs more quickly.
Business Owner replied on Aug 16, 2017:
Thanks, Ted. It means a lot to have earned your trust and business with us. Please let us know if there is anything else we can do for you; we are more than happy to help! Hope to see you again!
Jeff Schwab, Owner
Aug 14, 2017
Bill did an amazing job getting my truck in and out in under the time that he quoted me, super nice guy, addressed my wife and I by first name. All around a great experience.
Business Owner replied on Aug 15, 2017:
It's great to hear that Bill took such good care of you, Cole. We will let him know of your fantastic feedback. We look forward to seeing you soon!
Jeff Schwab, Owner
Aug 14, 2017
Everyone was friendly and helpful!
Business Owner replied on Aug 15, 2017:
Thanks, Leanne. Our staff works hard to go above and beyond for all of our valued customers. We hope that you have a great day!
Jeff Schwab, Owner
Aug 12, 2017
The staff at Big O are friendly and conscientious. They always greet us quickly and are pretty accurate in their estimates of how long things will take.
Business Owner replied on Aug 14, 2017:
Jason, this is great information to share with the team. We're glad to hear that you find our staff so friendly and accurate. We hope that you have a great day!
Jeff Schwab, Owner
Aug 11, 2017
Always a pleasure :)
Business Owner replied on Aug 14, 2017:
Thanks, Connie! We're always happy to have you here!
Thanks again!
Jeff Schwab, Owner
Aug 10, 2017
I only have one thing, they did not put my caps back on the stems. I will be back in to get them
Business Owner replied on Aug 11, 2017:
Thanks, Sandy. Please let us know if there is anything else we can do for you; we are more than happy to help. Hope to see you again!
Jeff Schwab, Owner
Aug 7, 2017
Needed tires quickly before leaving to Chicago. Got me in and out quickly before I was scheduled to leave. Very friendly.
Business Owner replied on Aug 7, 2017:
John, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Jeff Schwab, Owner
Aug 6, 2017
Very pleased with tires I purchased and this store has awesome customer service! Everyone there makes you feel right at home!
Will definitely recommend this store to anyone!
Business Owner replied on Aug 6, 2017:
Thanks for the kind words! You really made our day. Hope to see you soon!
Jeff Schwab, Owner
Aug 4, 2017
I like to go to Big O due to the staffs willingness to accomodate a person's busy schedule. Also, the knowledge seems very good, and I trust it. To date, the service quality and quality of tires purchased has been very good.

At times the only thing that could be improved is the time it takes at the counter to either checked in or checked out. It seems like the computer system takes forever to process tickets, invoices, etc. Sometimes two people are involved with the same customer while multiple people are waiting.
Business Owner replied on Aug 4, 2017:
Thanks, Rob! We truly appreciate your continued business with us and we look forward to working with you again. We hope that you have a great day!
Jeff Schwab, Owner
Jul 28, 2017
t
The staff was very helpful
Business Owner replied on Jul 28, 2017:
Thanks, Lisa! We hope that you have a great day!
Jeff Schwab, Owner