BIG O TIRES STORE

Store Address
3880 NW Urbandale Dr
Urbandale, IA 50322

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4.9 /5
333 reviews

Give Us a Call
(515) 278-8565

Email us
store015009@bigostores.com

Hours
Mon - Fri 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed

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Tire Services

  • Free Alignment Check With Printout
  • Free rotation with new tire purchase
  • Free Flat Repair With Tire Purchases
  • Free Air Pressure Checks Every Day (no appointments needed)
  • Everyday Low Price Tire Guarantee
  • Express Lane Tire Service (no appointments needed)
  • Big O® Tires Credit Card with 6-month, No-interest Financing

Other Services

  • Free Brake Inspection (no appointment needed)
  • Free 22-Point Vehicle Inspection (no appointment needed)
  • Free Battery & Electrical Check
  • Free 5-Minute Wiper Blade/Bulb Inspection
  • Free Local Shuttle Service
  • Complete Owner's Manual Scheduled Maintenance Services
  • Good/Better/Best Oil Change Options (with free top-off service)
  • And More!

* Services offered may vary by location.

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

May 17, 2018
Always courteous and work done on time
May 17, 2018
Jack is very knowledgeable at what he does and a great asset. I wasn't offered the free alignment check only a $79.00 to check alignment question. I would think spending $800.00 on tires the alignment should be included to keep tire life the best it can be.
May 17, 2018
Good experience.
May 16, 2018
When I called to schedule the appointment the person I spoke to was upbeat and very helpful. At my appointment I received the same great customer service.
May 14, 2018
Everything went as expected. There was definitely a sense that customer satisfaction was a high priority.
Business Owner replied on May 16, 2018:
Thanks for the great feedback. Dana! Your satisfaction means a lot to us! We hope that you have a great day!
Jeff Schwab, Owner
May 12, 2018
Josh is awesome always super helpful and quick to get my car looked at. Recently replaced a flat tire for me, also reccomended a few months back getting both struts replaced and filters replaced during my oil change.
Business Owner replied on May 15, 2018:
Ciera, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jeff Schwab, Owner
May 4, 2018
The staff was awesome! Very friendly, has that neighborhood shop feel!
Business Owner replied on May 7, 2018:
Thanks for the kind words! You really made our day. We look forward to seeing you soon!
Jeff Schwab, Owner
May 1, 2018
Own a business next door and my battery was dead ,walked over to big0 and one of the guys came and started it immediately. No charge. They've helped some of my customers with other issues too. Nice to have neighbors that care. Thank you
Business Owner replied on May 2, 2018:
Hi Terri! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jeff Schwab, Owner
Apr 30, 2018
Since I moved to Iowa I have not found a better place to get tires or have excellent service thank you so much for everything you did and I have no complaints love the new tires Thank you for fixing the wheel bearing is well car drives so much better love it thank you thank you thank you!!!!
Business Owner replied on May 1, 2018:
Thanks for leaving us such a great review, Erin! We truly appreciate your continued business with us, and we're looking forward to your next visit!
Jeff Schwab, Owner
Apr 30, 2018
They helped me out with a screw in my tire every reasonable price and so helpful
Business Owner replied on May 1, 2018:
Jamie, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Jeff Schwab, Owner
Apr 25, 2018
The guys were professional and personable, made sure I fully informed, offered an additional service that they recommend even offered to help entertain my three young ones if I chose to get the additional service done!
Business Owner replied on Apr 25, 2018:
Maggie, we strive for 100% satisfaction, and it is great to see you had such a wonderful experience with us! We hope to be of service to you again in the future. Take care!
Jeff Schwab, Owner
Apr 19, 2018
Always a pleasant visit to this store, professional and competent service.
Business Owner replied on Apr 19, 2018:
Thanks, Scott, for taking the time to share your thoughts! We are glad we could provide you with professional and competent service. We look forward to seeing you soon!
Jeff Schwab, Owner
Apr 19, 2018
Every time they work on our vehicles we know it's done right and as quickly as possible
Business Owner replied on Apr 19, 2018:
Eli, thank you for taking the time to let us know about your experience! We are glad we could consistently provide you with quality work and quick service. We look forward to seeing you soon!
Jeff Schwab, Owner
Apr 18, 2018
You have an excellent crew there. Very nice and very knowledgeable. I know where my tires are going to be purchased from now on.
Business Owner replied on Apr 18, 2018:
Kris, thank you for your kind words and this wonderful review! We sincerely value your business, and we look forward to your next visit!
Apr 17, 2018
Best customer service I have had in a long time! Loyal customer after the first visit.
Business Owner replied on Apr 18, 2018:
Thanks for your review, Marie! We're glad our team provided the best customer service! If you ever need additional assistance, please let us know!
Apr 12, 2018
Josh is AWESOME. He totally shocked me when he knew who I was and Iv only been in there once back in December 2017. Thank you for all you do!
Business Owner replied on Apr 14, 2018:
Thanks for the kind words! You really made our day. Hope to see you soon!
Jeff Schwab, Owner
Apr 10, 2018
I am very satisfied with the work that has been done.
Business Owner replied on Apr 11, 2018:
Thanks for the great 4-star rating! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.
Jeff Schwab, Owner
Apr 9, 2018
just wanted to buy tires and the sales staff was great about that even though vehicle had some issues. thanks for a great job.
Business Owner replied on Apr 11, 2018:
Ken, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Jeff Schwab, Owner
Apr 8, 2018
Super friendly and very energetic. Let me know the pieces that needed addressed, cost to fix, and they were not pushy about being the ones to fix it.
Business Owner replied on Apr 9, 2018:
We're pleased to hear you had a positive experience with us! We hope to see you here again soon!
Jeff Schwab, Owner
Apr 5, 2018
Was very happy with timely service
Business Owner replied on Apr 8, 2018:
We're happy to hear that everything was completed in such a timely manner! If there is anything additional we can assist you with, please let us know!
Jeff Schwab, Owner
Apr 2, 2018
Excellent customer service! Very knowledgeable and fair pricing.
Business Owner replied on Apr 3, 2018:
Thanks for leaving us such a great review, Mike! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope that you have a great day!
Jeff Schwab, Owner
Mar 23, 2018
Joshua and the team do a great job.
Business Owner replied on Mar 24, 2018:
We always love to receive great feedback. We'll pass your comments on to the team! If you have any further questions, please give us a call. We're always happy to help! We hope that you have a great day!
Jeff Schwab, Owner
Mar 23, 2018
The customer service rep Josh, I believe totally said to be over phone, I will take care of you. And he did. Not only that, he save me ALOT of $$$. Austin was mechanic that took care of issue and was SO NICE AND ACCOMMODATING! I refuse to go back to FIRESTONE EVER AGAIN. BIG O TIRES IS THE BEST!!!!!@
Business Owner replied on Mar 24, 2018:
Sarah, thank you for taking the time to let us know about your experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We look forward to seeing you soon!
Jeff Schwab, Owner
Mar 21, 2018
The only comment I have is this...I choose Big O Tires because of an ad in the paper for a $26.95 peace of mind travel package. The car has high mileage. High mileage oil service was recommended. I wasn't offeref the $20. Off the oil change as listed in the ad. I eill take part of the blame since I failed to take the ad at time of service.
Business Owner replied on Mar 21, 2018:
Bonnie, we appreciate you taking the time to give us your feedback. Thank you, and we hope you will consider us again in the future. Take care.
Jeff Schwab, Owner
Mar 20, 2018
Came in for an oil change and ended up getting rear brake pads and rotors done as well. It was late in the day and the staff seemed to be very busy. The trip took longer than anticipated due to waiting on parts for the brakes I unexpectedly replaced, however, the staff was very friendly and consistently checked in with me and let me know the status of my vehicle, so that I never wondered why there was a wait. Very good work!
Business Owner replied on Mar 20, 2018:
Collin, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Jeff Schwab, Owner