BIG O TIRES® STORE

Store Address
670 36th Ave SW
Altoona, IA 50009

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4.8 /5
183 reviews

Give Us a Call
(515) 957-0500

Email us
store015007@bigostores.com

Hours
Mon - Fri 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed

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Offers for 670 36th Ave SW , Altoona, IA

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Nationwide Offers

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Aug 13, 2018
When shopping for 4 new tires for our SUV, I called around to several auto shops in town. Tires can be a very expensive purchase, and being new to town we had no loyalty to any company. When I called, I spoke with Zach. He quoted me under $700. I was pleased with this because it was the best deal of all the shops. When I arrived, they hooked me up with a different name brand than originally planned. Instead of a brand I never heard of, I got Goodyears. I was happy about that. Chad took care of me and Zach made sure I got the same price he quoted on the phone! Thanks guys!
Business Owner replied on Aug 15, 2018:
Sarah, thank you for your kind review; we are happy to pass along your comments to the team here at Big O Tires. Please don't hesitate to reach out if there's anything additional we can do for you. We hope that you have a great day!
Jeff Schwab, Owner
Aug 6, 2018
I had a very positive overall experience and I will use your services again., Thank you.
Business Owner replied on Aug 6, 2018:
Thanks for the great 4-star rating! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.
Jeff Schwab, Owner
Jul 30, 2018
Everything was awesome! Professional, clean, prompt!
Business Owner replied on Jul 30, 2018:
Thanks for leaving us such a great review, Malinda! We look forward to seeing you soon!
Jeff Schwab, Owner
Jul 27, 2018
Very good experience
Business Owner replied on Jul 27, 2018:
Thanks for the great feedback! We are glad we could help you. We hope that you have a great day!
Jeff Schwab, Owner
Jul 20, 2018
the staff was excellent
Business Owner replied on Jul 21, 2018:
We always love to receive great feedback. We'll pass your comments on to the team! We look forward to seeing you soon!
Jeff Schwab, Owner
Jul 12, 2018
Everyone was very nice
Business Owner replied on Jul 13, 2018:
Thanks, John! We look forward to seeing you soon!
Jeff Schwab, Owner
Jul 6, 2018
Good service
Business Owner replied on Jul 7, 2018:
Andrew, thanks for sharing all the details about your experience with us! We look forward to seeing you soon!
Jeff Schwab, Owner
Jul 2, 2018
I was pleased with the service I received very friendly and fast Back on the road in a short amount of time.
Business Owner replied on Jul 2, 2018:
Marylou, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope that you have a great day!
Jeff Schwab, Owner
Jun 29, 2018
Very happy with the products and services provided.
Business Owner replied on Jun 30, 2018:
Jim, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know! We hope that you have a great day!
Jeff Schwab, Owner
Jun 25, 2018
The night before I went there my tire blew out while I was driving down the highway. I looked up local tire shops and I picked Big O Tires because it opened at 7 and most of the others opened at 8. It also had a lot of good reviews online. Now I understand why. I got there right at 7, I was helped right away and within 45 minutes I was back on the road! The price was very reasonable, the staff was very friendly, and they have a nice waiting area. I would highly recommend this place to everyone!
Business Owner replied on Jun 25, 2018:
Katie, this is great information to share with the team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope that you have a great day!
Jeff Schwab, Owner
Jun 18, 2018
I would have rated everything higher however we have been taking our car to you guys for quite some time and it is in the records and the car that we prefer a different type of oil than what you put in and I shouldn't have to remind you guys every time we come in to put the right oil in our car we always put in a 10 weight 30 and sign a waiver even though the car's oil cap says five weight 30 and you guys just automatically went with what the car said instead of what was in our records
Business Owner replied on Jun 18, 2018:
Bobbie, this is great information to share with the team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Jeff Schwab, Owner
Jun 15, 2018
I am from out of town. I will go back, if I am in the area. The rep listened to what I wanted done. He didn't try and sell me anything other than what I was after for my Suburban. They even cut down my spare tire as the cable was locked up, for free.
Business Owner replied on Jun 16, 2018:
Andy, thanks for sharing all the details about your experience with us! We hope that you have a great day!
Jeff Schwab, Owner
Jun 3, 2018
I was in the Altoona location yesterday for a flat repair. I was late for the appointment but Doug got me in right way even though they were extreamly busy. After discovering my tires are shot they shot me a great price on 4 new tires and got them installed. Now selling 4 new tires isn’t difficult but when they are extreamly busy and it’s 4:30 they stayed late and got me fixed right up. I can’t say enough about Doug at the front counter and all they people there. They are friendly and really care about taking care of you. Keep up the good work guys!!
Business Owner replied on Jun 11, 2018:
David, thank you for your kind review; we are happy to pass along your comments to Doug and the team here at Big O Tires - Altoona, IA! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. Hope to see you soon!
Jeff Schwab, Owner
May 28, 2018
Great overall experience!
Business Owner replied on Jun 5, 2018:
Hannah, we are so pleased you enjoyed your visit to Big O Tires. Thank you, and we hope to be of service to you again!
Jeff Schwab, Owner
May 25, 2018
Got me right in for service. Very friendly with reasonable rates. A+++
Business Owner replied on May 31, 2018:
We're so glad you had a positive service experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!
Jeff Schwab, Owner
May 14, 2018
Very good experience overall. Staff was very friendly and knowledgeable about products and did not try to oversell me on everything. Will be coming back.
Business Owner replied on May 17, 2018:
Thanks for the great feedback, Nick! We are glad you found our staff was so friendly and knowledgeable. We look forward to seeing you soon!
Jeff Schwab, Owner
Apr 30, 2018
I know Saturdays are busy but they were pretty swamped, looks like you could use another guy to help improve your timing in and out the door.
Business Owner replied on May 1, 2018:
Thanks, Jeff, for taking the time to share your thoughts, as we are always looking for ways to improve our customer service experience! We hope that you have a great day!
Jeff Schwab, Owner
Apr 27, 2018
They did a great job for me .Got me in and out fast.
Business Owner replied on Apr 28, 2018:
Greg, it is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Jeff Schwab, Owner
Apr 17, 2018
I had a good customer service experience at the Altoona Big O Tires store.
Business Owner replied on Apr 18, 2018:
Betty, we are glad we could help! We are always more than happy to assist you if anything else comes up. We hope that you have a great day!
Jeff Schwab, Owner
Apr 11, 2018
This is the 4th time I've come to Big O Tires and again very impressed. They checked out everything and brought to my attention an issue with my battery that I will follow up on. I also watched multiple other customers come in and their handling of their issues promptly and professionally. One issue of concern.....their WiFi did not work :(.
Business Owner replied on Apr 12, 2018:
Thanks, Joni! We always strive to provide top quality service to every guest, and are very pleased to hear that you've enjoyed every service experience with us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and hope to see you soon!
Jeff Schwab, Owner
Apr 9, 2018
Very good experience. I was in and out in less than half an hour! Thank you!
Business Owner replied on Apr 10, 2018:
Robin, thank you for taking the time to let us know about your experience. We hope that you have a great day!
Jeff Schwab, Owner
Apr 4, 2018
Very efficient. the work was completed quicker than I was promised.
Mar 26, 2018
Jay and the team was very professional . I would recommend Big O Tires to all my family and friends, even my enemies if i had any . GOOD JOB GUY'S
Business Owner replied on Mar 27, 2018:
Erica, we're happy you found our staff to be so supportive during your experience here at Big O Tires. Thank you, and we hope to be of service to you again!
Jeff Schwab, Owner
Mar 26, 2018
I had a great experience at the store.
Business Owner replied on Mar 26, 2018:
Thanks for the great feedback! We hope that you have a great day!
Jeff Schwab, Owner
Mar 23, 2018
Excellent customer service. The staff was so accommodating. They stayed after hours to get me back on the road.
Business Owner replied on Mar 23, 2018:
Ed, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Big O Tires. Thank you, and we look forward to your next visit!
Jeff Schwab, Owner