BIG O TIRES® STORE

Store Address
670 36th Ave SW
Altoona, IA 50009

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4.8 /5
198 reviews

Give Us a Call
(515) 957-0500

Email us
store015013@bigostores.com

Hours
Mon - Fri 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed

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Jan 14, 2019
I had excellent customer service when I was i9n your shop. Thank you for taking good care of me.
Jan 14, 2019
Tyler is a pleasure to work with, very knowledgeable and professional
Business Owner replied on Jan 16, 2019:
Thanks for the kind words! We can't wait to see you again, have a great day.
Joe Colley, Store Manager
Dec 28, 2018
Fast service on a tire repair
Business Owner replied on Dec 30, 2018:
Hi Todd, thank you for taking the time to let us know about your experience! We're so pleased to hear that everything was completed quickly and to your satisfaction. We hope that you have a great day!
Joe Colley, Store Manager
Dec 4, 2018
The staff is always friendly and polite and welcoming. The service is reliable, quick, and affordable.
Business Owner replied on Dec 7, 2018:
Thanks for the kind words! You really made our day. We look forward to seeing you again!
Joe Colley, Store Manager
Nov 30, 2018
Thanks you guys
Business Owner replied on Dec 5, 2018:
Hello George, thanks for the great feedback! We look forward to seeing you soon!
Joe Colley, Store Manager
Nov 12, 2018
Promptly repaired my bead leak on three tires. Very pleased. A+++
Business Owner replied on Nov 14, 2018:
Hello Bill, thank you for taking the time to let us know about your experience! We're so pleased to hear that we were able to help you out. We hope that you have a great day!
Joe Colley, Store Manager
Nov 12, 2018
Family and I have always had good experience. The other big Tire Stores, ie Goodyear, Tires Plus, Firestone etc I have always been lied to or told I needed something that I did not very pushy to add extra items. I will only be buying Tires from Big O going forward.
Business Owner replied on Nov 14, 2018:
Thanks, David, for taking the time to share your thoughts! We look forward to seeing you soon!
Joe Colley, Store Manager
Nov 10, 2018
Great service and product. Seemed unfamiliar with rebate program. It was not offered, had to ask.
Business Owner replied on Nov 14, 2018:
Thanks for the great feedback, Cheryl! This is important information to share with the team. We hope that you have a wonderful day!
Chad Raymond, Store Manager
Oct 26, 2018
our tire was repaired in a timely manner at no charge
Business Owner replied on Oct 29, 2018:
Hello Kathy, thank you for taking the time to let us know about your experience! We're so pleased to hear that we were able to help you out. We hope that you have a great day!
Chad Raymond, Store Manager
Oct 26, 2018
I am always comfortable with quality service and friendly attitude.
Business Owner replied on Oct 29, 2018:
Thanks, Glen, for taking the time to share your thoughts! We hope that you have a great day!
Chad Raymond, Store Manager
Oct 26, 2018
I trust the people at Big O. They have always been fair to me.
Business Owner replied on Oct 29, 2018:
Thanks, Kirby, for taking the time to share your thoughts! It means so much to us to have earned your trust and loyalty in our business. We look forward to seeing you soon!
Chad Raymond, Store Manager
Oct 19, 2018
Was in/out in less than an hour for tire rotation even tho I had no appointment.
Business Owner replied on Oct 22, 2018:
Hello Doug, we're so pleased to hear that everything was completed quickly and to your satisfaction. If you're ever in need of more help, please let us know! Take care.
Chad Raymond, Store Manager
Oct 12, 2018
Joe was so helpful and efficient, thank you! I love my new tires!
Business Owner replied on Oct 13, 2018:
Thanks, Nicole, for taking the time to share your thoughts about Joe! We hope that you have a great day!
Chad Raymond, Store Manager
Oct 5, 2018
Great customer service had a issue that was taken care of fast and right
Business Owner replied on Oct 9, 2018:
Thanks for leaving us such a great review, Anthony! Hope to see you again down the road!
Chad Raymond, Store Manager
Sep 27, 2018
I arrived a little early. My car was taken right in and I was offered a bottle of cold water or a cup of coffee while I waited. I was there to have my brakes checked because of a loud squeaking noise when I was backing up. They checked the brakes thoroughly and told me the only problem was a little rust in the back which accounted for the noise but did not require taking the brakes apart to clean as there was no safety hazard from the rust. They did not try to sell me anything that they did not think I really needed, which I appreciate. I was soon on my way, reassured, and with no charges for the time and labor which they put into the examination of my brakes. Thank you, Big O !
Business Owner replied on Sep 29, 2018:
Joan, thanks for sharing all the details about your experience with us! We hope that you have a great day!
Chad Raymond, Store Manager
Aug 13, 2018
When shopping for 4 new tires for our SUV, I called around to several auto shops in town. Tires can be a very expensive purchase, and being new to town we had no loyalty to any company. When I called, I spoke with Zach. He quoted me under $700. I was pleased with this because it was the best deal of all the shops. When I arrived, they hooked me up with a different name brand than originally planned. Instead of a brand I never heard of, I got Goodyears. I was happy about that. Chad took care of me and Zach made sure I got the same price he quoted on the phone! Thanks guys!
Business Owner replied on Aug 15, 2018:
Sarah, thank you for your kind review; we are happy to pass along your comments to the team here at Big O Tires. Please don't hesitate to reach out if there's anything additional we can do for you. We hope that you have a great day!
Jeff Schwab, Owner
Aug 6, 2018
I had a very positive overall experience and I will use your services again., Thank you.
Business Owner replied on Aug 6, 2018:
Thanks for the great 4-star rating! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.
Jeff Schwab, Owner
Jul 30, 2018
Everything was awesome! Professional, clean, prompt!
Business Owner replied on Jul 30, 2018:
Thanks for leaving us such a great review, Malinda! We look forward to seeing you soon!
Jeff Schwab, Owner
Jul 27, 2018
Very good experience
Business Owner replied on Jul 27, 2018:
Thanks for the great feedback! We are glad we could help you. We hope that you have a great day!
Jeff Schwab, Owner
Jul 20, 2018
the staff was excellent
Business Owner replied on Jul 21, 2018:
We always love to receive great feedback. We'll pass your comments on to the team! We look forward to seeing you soon!
Jeff Schwab, Owner
Jul 12, 2018
Everyone was very nice
Business Owner replied on Jul 13, 2018:
Thanks, John! We look forward to seeing you soon!
Jeff Schwab, Owner
Jul 6, 2018
Good service
Business Owner replied on Jul 7, 2018:
Andrew, thanks for sharing all the details about your experience with us! We look forward to seeing you soon!
Jeff Schwab, Owner
Jul 2, 2018
I was pleased with the service I received very friendly and fast Back on the road in a short amount of time.
Business Owner replied on Jul 2, 2018:
Marylou, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope that you have a great day!
Jeff Schwab, Owner
Jun 29, 2018
Very happy with the products and services provided.
Business Owner replied on Jun 30, 2018:
Jim, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know! We hope that you have a great day!
Jeff Schwab, Owner
Jun 25, 2018
The night before I went there my tire blew out while I was driving down the highway. I looked up local tire shops and I picked Big O Tires because it opened at 7 and most of the others opened at 8. It also had a lot of good reviews online. Now I understand why. I got there right at 7, I was helped right away and within 45 minutes I was back on the road! The price was very reasonable, the staff was very friendly, and they have a nice waiting area. I would highly recommend this place to everyone!
Business Owner replied on Jun 25, 2018:
Katie, this is great information to share with the team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope that you have a great day!
Jeff Schwab, Owner