BIG O TIRES® STORE

Store Address
9 Carson Pl
Frankfort, KY 40601

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4.9 /5
47 reviews

Give Us a Call
(502) 223-8515

Email us
store017022@bigostores.com

Hours
Mon - Fri 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed

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Offers for 9 Carson Pl , Frankfort, KY

Get up to an $100 Visa Mail-In Prepaid Card on select shocks and/or struts

$25 Off Brakes

Get up to a $100 mail in rebate on qualifying KYB shocks and struts

Buy 3 Get 1 Free on Select Tires

Get up to $400 back on qualified purchase of Rancho performance suspension and shocks

Get $50 with qualifying Napa brake parts purchase!

Nationwide Offers

Get up to an $100 Visa Mail-In Prepaid Card on select shocks and/or struts

Get Up to $50 Visa® Prepaid Card!

Get up to $160 Visa Prepaid Card!

Yokohama - Get up to $70 Mail-in Rebate!

Buy 3 Get 1 Free on Select Tires

Enter for a chance to win an Oil change!

Cooper Tires – Up to $100 Visa Prepaid Card

Apr 19, 2018
These guys are great. Doug always goes the extra mile to make things right.
Apr 19, 2018
Great service and customer care! As always!
Apr 19, 2018
We really love the service Rachel gives us. She is always helpful, upbeat and sincere in her efforts. Everyone is great and we recommend to everybody Big O Tires in Frankfort.
Business Owner replied on Apr 19, 2018:
Thank you so much for the kind review, Stephen! We're happy to hear Rachel was able to provide you with a great service experience. We hope that you have a great day!
Doug Powers, Owner
Apr 17, 2018
I have always been treated very well from all Big O employees that I have communicated with. I have received the good service each time that I have had to visit the store. Good customer service.
Business Owner replied on Apr 18, 2018:
We're glad to hear you always receive good service from our team! If there is anything additional we can assist you with, please let us know!
Doug Powers, Owner
Apr 17, 2018
I had to buy a used which they said was good, however after driving the next day, I discovered it was terrible. They said it was chopped up. I was afraid to drive I did get another tore.
Business Owner replied on Apr 17, 2018:
Thank you for your feedback, Barbara. Please do not hesitate to reach out if there is anything we can do for you. Thanks again!
Doug Powers, Owner
Apr 17, 2018
We are very happy with the service here and the way we interacted with the staff. We will definitely recommend this place to our friends and have already left good reviews on other platforms. Thank you!
Business Owner replied on Apr 17, 2018:
Thanks for leaving us such a great review, Ionut! We appreciate your recommendation of our store! We look forward to seeing you soon!
Doug Powers, Owner
Apr 17, 2018
I had a slow leak on one of my tires that they found and repaired. I was kept informed and the price is very right for what I'm sure is a process. Nice people and helpful. Much appreciated.
Business Owner replied on Apr 17, 2018:
Thanks for leaving us such a great review, Will! We are glad we could help you with your tire leak. We hope that you have a great day!
Doug Powers, Owner
Apr 17, 2018
Great customer service!!!Very friendly and easy to work with.
Business Owner replied on Apr 17, 2018:
Thanks for the great feedback, Bethany! We are glad you found our staff so friendly and easy to work with. We hope that you have a great day!
Doug Powers, Owner
Apr 16, 2018
I always recommend Big O of Frankfort. Been coming there for years. I love the new team that handles the front office. I did see a lot of new faces in the shop area hopefully they will be as attentive as the front team is. Our town needs good mechanics. Thank you all so much for what you do!
Business Owner replied on Apr 17, 2018:
Thanks for leaving us such a great review, Mary! We appreciate your continued business over the years, and we're looking forward to your next visit!
Doug Powers, Owner
Apr 16, 2018
They were very accommodating and knowledgeable. I will definitely recommend them to people.
Business Owner replied on Apr 17, 2018:
Thanks for the great feedback and recommendation, Hope! We look forward to seeing you soon!
Doug Powers, Owner
Apr 13, 2018
As always, smiling friendly faces.
Apr 13, 2018
They got me in and out and my brakes are doing great.
Apr 13, 2018
Staff was extremely courteous and friendly.
Apr 13, 2018
Walked in and was greeting by a courteous guy at the desk. They got in me and out in 30 minutes for a tire rotation. Had complementary coffee and let me know what they were doing the whole time. Would definitely recommend!
Apr 12, 2018
I came in with an oil leak, despite a fairly recent oil change from another auto service place. I had three very active grandchildren in tow, so they promptly gave me a time to come back and I took the kids out for lunch. When I came back, they met me as I got out and took my car. They checked it out, found the oil filter threaded wrong, changed the oil filter, and topped the oil, as a complimentary service. I argued and tried to pay, but they finally only agreed to a couple of dollars. Such nice people! They also gave me a couple of estimates for tires that I'll be needing soon. I will most definitely go back! They made my day!
Business Owner replied on Apr 14, 2018:
Diane, this is great information to share with the team. We're glad to hear we delivered such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by. We hope that you have a great day!
Doug Powers, Owner
Apr 12, 2018
Courteous staff and quick service. What more could I ask for?
Business Owner replied on Apr 14, 2018:
Thanks for leaving us such a great review, Jon! If you have any further questions, please give us a call. We're always happy to help! We hope that you have a great day!
Doug Powers, Owner
Apr 10, 2018
I came in close to store closing and the owner took good care of me at a reasonable cost!!!
Business Owner replied on Apr 11, 2018:
Thanks, Lanita! Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Doug Powers, Owner
Apr 9, 2018
Service appears to have been fine. New tires
Business Owner replied on Apr 11, 2018:
Pat, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Doug Powers, Owner
Apr 6, 2018
I was traveling, and was alerted my tail light was out. I arrived at Big O tires during lunch hour, and a jam packed lobby. Even though, I was a walk in. The gentlemen at the register, was able to change my light, and have me out in a matter of 10 minutes. The service was quick, and efficient despite how busy they were. Excellent, and prompt service. Any other place would have been a two hour wait for a 10 minute job!
Business Owner replied on Apr 9, 2018:
Carlo, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Doug Powers, Owner
Apr 5, 2018
I dropped my vehicle off during closing time last night due to a tire leak and was called almost immediately upon opening with a solution to my issue by Ashley. She treated me with the upmost respect and was extremely knowledgeable. She was able to answer every question and did so very politely. I also saw her give the same quality of customer service to everyone who walked through the door. Prices were extremely reasonable and the customer service was excellent. I will definitely be back.
Business Owner replied on Apr 9, 2018:
That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service. Hope to see you soon!
Doug Powers, Owner
Apr 5, 2018
The mechanic did a fantastic job, I watched him through the window and he took time to clean the rim before he put the tire back on and went around and checked the air in all my tires. Very nice experience.
Business Owner replied on Apr 8, 2018:
We're glad you had such a positive experience with us! If we can assist you with anything additional, don't hesitate to reach out!
Doug Powers, Owner
Apr 5, 2018
I want to thank Matt for taking care of my service with oil change and new tires. With a medical emergency I couldn’t pick my car up when finished and they made things ready for me when I got back into town.
Business Owner replied on Apr 8, 2018:
We're so glad to hear that Matt made sure everything was completed to your satisfaction! If there is anything additional we can assist you with, don't hesitate to reach out!
Doug Powers, Owner
Apr 4, 2018
this was our first time dealing with big o tires 4/03/18 we were treated with respect waited on in a very good and timely manner even without a appointment it was a pleasant visit we thankyou all very much the tech checked everything and explained what he was checking friendly advice no pressure again we will be back thankyou all friendly place to do bisuness
Business Owner replied on Apr 8, 2018:
We're glad that everything was completed to your satisfaction! We appreciate your business, and we look forward to your next visit!
Doug Powers, Owner
Apr 4, 2018
I won't take my car anywhere but Big O anymore. Great, friendly service and they are very thorough. It's probably the most honest shop I've taken my vehicle in Frankfort, and I will continue to do business there for my automotive and tire needs. I am very pleased.
Business Owner replied on Apr 6, 2018:
Rachel, we are so happy to read such a great review about Big O Tires. We value your business and look forward to your next visit!
Doug Powers, Owner
Apr 3, 2018
Every one was so great* They found a long nail in the rear tire! Do not even know it was there . Do not know where I got it! now ever where I go I know they had my back. Thanks so much!
Business Owner replied on Apr 5, 2018:
Thanks for leaving us such a great review, Pat! Please let us know if there is anything else we can do for you; we are more than happy to help. Hope to see you soon!
Doug Powers, Owner