BIG O TIRES® STORE

Store Address
9 Carson Pl
Frankfort, KY 40601

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4.9 /5
103 reviews

Give Us a Call
(502) 223-8515

Email us
store017022@bigostores.com

Hours
Mon - Fri 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed

Holiday Hours:
Independence Day 7/4 Closed

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Jun 21, 2018
Oil change price is misleading the customer. My ticket had cleanup and shop stuff on it. Explained to person that it was very misleading paying extra costs.
Jun 15, 2018
I keep going here because there are no surprises. Prices are posted for standard service, and they make it easy to get a coupon for a discount on top of already fair pricing...it's not the sales game that you see at most service stations. I've taken my truck and my wife's car there for about a year now.
Business Owner replied on Jun 17, 2018:
Thanks for the great feedback! Hope to see you soon!
Doug Powers, Owner
Jun 15, 2018
I have been taking my cars to this Big O for over 20 years. I plan to take my vehicles to Big O for many more years!
Business Owner replied on Jun 16, 2018:
Thanks, Steve! We hope that you have a great day!
Doug Powers, Owner
Jun 15, 2018
I WAS VERY PLEASED WITH MY EXPERIENCE. THIS WAS THE FIRST TIME I HAVE VISITED YOUR STORE AND WOULD DEFINITELY COME BACK
Business Owner replied on Jun 16, 2018:
Thanks for the great comments! We hope that you have a great day!
Doug Powers, Owner
Jun 7, 2018
Business Owner replied on Jun 8, 2018:
Mary, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Hope to see you soon!
Doug Powers, Owner
Jun 5, 2018
Routine oil change
Business Owner replied on Jun 8, 2018:
Beth, thank you so much for your high rating! If you have any questions, please give us a call. We're always happy to help. We hope that you have a great day!
Doug Powers, Owner
Jun 5, 2018
I spoke with Tim on the phone at 10:55 a.m. to schedule a 4:30 p.m. appointment for oil change & tire rotation. My car was finally put up on the rack at 5:10 p.m. My car was ready at 6:08 p.m. This was somewhat disappointing having to wait that long considering I made an appointment.
Business Owner replied on Jun 8, 2018:
Lowanda, this is great information to share with the team. If you're ever in need of more help, please let us know! Hope to see you soon!
Doug Powers, Owner
Jun 5, 2018
Will definitely come back, awesome job!
Business Owner replied on Jun 8, 2018:
Hi Matthew, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. We hope that you have a great day!
Doug Powers, Owner
Jun 4, 2018
Great customer service
Business Owner replied on Jun 8, 2018:
Thanks for leaving us such a great review, Ryan! We can't wait to see you again, have a great day.
Doug Powers, Owner
Jun 2, 2018
Ashley is a treasure. I appreciated all her knowledge and advice.
Business Owner replied on Jun 8, 2018:
We always love to receive great feedback. We'll pass your comments on to Ashley and the team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Doug Powers, Owner
Jun 1, 2018
The people at Big O Tires are super friendly and helpful. They got my car in and out in less than the estimated time and have prices that are competitive with any other tire dealer. If you need tires look no further.
Business Owner replied on Jun 8, 2018:
Hi Ron, we are very happy to have provided you with such a positive experience! If you ever need more tires or anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Doug Powers, Owner
May 29, 2018
Everyone was very nice I would recommend a store to anyone
Business Owner replied on Jun 7, 2018:
Thanks for the great feedback! We are glad you found our staff was so nice. We appreciate your recommendation, and hope to see you again!
Doug Powers, Owner
May 29, 2018
Overall, my experience was good. Costumer Service was great throughout the process of purchasing new Tires and Wheels for my truck. We did have problems with one of the tires going flat. The problem was found to be a faulty tire pressure sensor. Other than the fact my wife spent several hours at the store waiting for the repair, the problem has been resolved. Thank you for your service.
Business Owner replied on Jun 7, 2018:
Michael, thanks for sharing all the details about your wife's experience with us! We are glad we could be of service. We look forward to seeing you again!
Doug Powers, Owner
May 25, 2018
I do business here on all of my autos. Tom is a great person to talk to and your mechanics have always done a great job on mu trucks. Just had my 2017 ram 1500 fix there because Chrysler of Lawrenceburg screwed it up. Need I say more. Great job Big O tires.
Business Owner replied on Jun 4, 2018:
Thanks for leaving us such a great review, Thomas! We hope that you have a great day!
Doug Powers, Owner
May 25, 2018
I was very pleased with the quick and friendly service I received. I was especially impressed with the communications I received via Big O’s new computerized system which notified me via text and email when my repair was done. I’ve used the Frankfort Big O store numerous times in the past for repairs, alignments, oil changes and purchases of new tires and have always been been pleased with both the friendliness of all the staff and the price of the work.
Business Owner replied on May 31, 2018:
We're glad you had such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Doug Powers, Owner
May 24, 2018
Very pleasant
Business Owner replied on May 30, 2018:
Connie, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Doug Powers, Owner
May 23, 2018
Doug, I want to convey what a quality employee you have in that blonde girl that works the counter.I was there a couple of hours the other day and watched her run store and caring for customers I’ve never seen such an energetic kind person.What ever you pay her it’s not enough.
Business Owner replied on Jun 8, 2018:
David, thank you for your kind review; we are happy to pass along your comments to the team here at Big O Tires - Frankfort, KY! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. We look forward to seeing you soon!
Doug Powers, Owner
May 23, 2018
The service was great and very timely.
Business Owner replied on May 25, 2018:
Thanks for leaving us such a great review! We are glad we could provide you with timely service. We hope that you have a great day!
Doug Powers, Owner
May 23, 2018
I have been doing business with big o tires for years and known some of the techs for 30 plus years always there to help
Business Owner replied on May 25, 2018:
Thanks for leaving us such a great review, Dawn! We sincerely value your business, and look forward to seeing you soon!
Doug Powers, Owner
May 23, 2018
Was very happy with work done, will be back.
Business Owner replied on May 25, 2018:
Thanks for leaving us such a great review, Daniel! Your satisfaction means a lot to us. We look forward to seeing you soon!
Doug Powers, Owner
May 23, 2018
I had a tire that needed to be repaired, and an oil change. They took care of me quickly and efficiently. The staff was nice and helpful.
Business Owner replied on May 25, 2018:
Charlene, thanks for sharing all the details about your experience with us! We are glad we could provide you with quick and efficient service. Hope to see you again!
Doug Powers, Owner
May 23, 2018
I appreciate everyone there. Especially the employees at the front desk. Ashley, Rachel, Tom, and Matt always take very good care of me. I have had issues with my car for the past 6 months and each time they have went above and beyond to make sure everything I need is taken care of. The customer service is the best. Thanks, Monica Hardin
Business Owner replied on May 25, 2018:
We always love to receive great feedback, Monica. We'll pass your comments on to Ashley and the team! We look forward to seeing you again!
Doug Powers, Owner
May 21, 2018
Overall I was very satisfied didn’t think I wasn’t satisfied with what I was told I needed one brake caliper for the front but they ended up putting 2 on without my knowledge but overall I thought the people were very nice I would definitely recommend Big O Tires to anybody
Business Owner replied on May 23, 2018:
Carol, thanks for sharing all the details about your experience with us! Your satisfaction means a lot to us. We look forward to seeing you soon!
Doug Powers, Owner
May 17, 2018
Great service.
Business Owner replied on May 20, 2018:
William, thanks for sharing the details about your experience with us! We hope that you have a great day!
Doug Powers, Owner
May 17, 2018
Big O Tires always take good care of my vehicles. I take all 4 of my cars to them
Business Owner replied on May 20, 2018:
Thanks, Robbie! We truly appreciate your continued business with us, and we're looking forward to your next visit!