BIG O TIRES® STORE

Store Address
3714 East Lincoln Way
Cheyenne, WY 82001

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5.0 /5
129 reviews

Give Us a Call
(307) 637-4294

Email us
store050081@bigostores.com

Hours
Mon - Fri 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed

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Offers for 3714 East Lincoln Way , Cheyenne, WY

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Aug 17, 2017
I was visiting family in Cheyenne and had a rental car. The check tire pressure came on so I took it to Big O. Justin Journey, the assistant manager, had his men check the tire pressures. One was low and they filled it. The next day the light came on again so I returned to Big O. Once again Justin met me and had one of his fellows pull the tire and check it for leaks. Sure enough they found a piece of metal stuck in it. Had I not gone to them, and had they not been so kind, I could have been sitting along side the interstate while my flight returned to Tucson. This is not the first dealings we have had with this particular store. We owned a business there in Cheyenne and they have always been helpful. Thanks, Justin and his tech.
Business Owner replied on Aug 18, 2017:
Thanks, Roger, for taking the time to share your experience with us. We will let Justin know of your fantastic feedback. We hope that you have a great day!
Jack Floyd, Owner
Aug 14, 2017
My husband got a flat tire on the way home from work. The next morning I pulled into Big O on Lincolnway to see if they could patch it for me. Jacob, the sales rep who helped me, let me know up front they were running behind, but offered that I could leave the tire with them and come back later. They called me back that afternoon to let me know my tire was ready. To my husbands relief, they put the repaired tire back on our car and put the spare back underneath - the chore he was dreading to do when he got home that night. Being new to Cheyenne, we didn't know where to go or who to trust. I told my husband I would have no problems returning to Big O. Thank you Jacob.
Business Owner replied on Aug 15, 2017:
Kathleen, thank you for this awesome review of our store. We'll let Jacob know of your experience with him. We hope that whenever you visit, you'll be given the exact same level of service. Thank you for trusting us with your vehicle! We hope to see you again soon.
Aug 9, 2017
As usual, this store and it's staff took care of me and my vehicle in a timely manner and with smiles!
Justin Reed does an excellent job of making me feel like a special customer.
Another flat tire...and they fixed it in a timely manner, with no additional charge (since I bought tires from them), AND they even had GOOD coffee for me to enjoy while they worked.
THANKS Justin and crew. You truly are the good guys!
--Helen Sumner
Business Owner replied on Aug 10, 2017:
Thanks for leaving us this review, Helen. It's great to hear that Justin and the rest of the team took such good care of you. We look forward to seeing you again!
Jack Floyd, Owner
Aug 2, 2017
Was very pleased with the customer service. Thanks
Business Owner replied on Aug 2, 2017:
Thanks, Susan! Your satisfaction is our top priority. Hope to see you soon!
Jack Floyd, Owner
Jul 30, 2017
I had family visiting here in Cheyenne last week. Assistance was needed and help was extended by Justin Reed from the LIncolnway store. I have done business with you for a long time and my family received the same great
help that I have. Please thank Justin Reed for his help!! He did a great job!!
Business Owner replied on Jul 31, 2017:
Justi, we always love to receive great feedback. We'll pass your comments on to Justin! Hope to see you soon!
Jack Floyd, Owner
Jul 30, 2017
Last week Justin Reed helped my family tremendously!! He was efficient, helpful, friendly, and very understanding
New tires were needed and Justin took the time to truly extend some help and as you can see new tires were
purchased. They were mounted and balanced in a very timely manner!! You have a great employee in Justin!!
Business Owner replied on Jul 31, 2017:
Julie, we are delighted to hear about your great service experience with Justin! Hope to see you soon!
Jack Floyd, Owner
Jul 30, 2017
Hi there

I was visiting family in Cheyenne. I encountered vehicle problems while there, one of which was related to
the tires on our CRV. I had previously had tires rotated at the Big O Tires located on Lincolnway in Cheyenne
and knew what a great store it was from previous experience. I went to the store to get some price quotes on new
tires and was met by Justin Reed, who checked over my vehicle thoroughly, then gave me some suggestions on
tires that would work. He was superb in his customer care and it really helped that day more than you'll ever know!! I have other family members that I have told and they also intend to use that store for their needs. THANKS
SO MUCH to Justin Reed for all he did to help!!!!!!!
Business Owner replied on Jul 31, 2017:
Diana, we are delighted Justin was able to help you find tires suited to your needs, and we greatly appreciate your recommendation of our location. Please don't hesitate to let us know if there's ever anything else we can do for you. We hope that you have a great day!
Jack Floyd, Owner
Jul 28, 2017
Justin Reed and Jacob Journey helped us with our tire needs! They did an excellent job getting us what we needed and doing it in a timely matter! Great customer service!
Business Owner replied on Jul 28, 2017:
Thanks for the great comments! Hope to see you soon!
Jack Floyd, Owner
Jul 20, 2017
Just want to say that jacob journey was awesome! He helped me from the time i called to ask about finacing times to the time i checked out! This was the first time using big O tires! I will purchase next set from there for my other car in time!
Business Owner replied on Jul 20, 2017:
Francis, this is great information to share with the team. We look forward to seeing you soon!
Jack Floyd, Owner
Jul 19, 2017
Very pleasant, and helpful people, made our stay enjoyable.
Business Owner replied on Jul 20, 2017:
Thanks for the great feedback! We hope that you have a great day!
Jack Floyd, Owner
Jul 13, 2017
They always take good care of me when I come in.
Business Owner replied on Jul 14, 2017:
Thanks, Megan! We truly appreciate your business with us and we look forward to working with you again. We hope that you have a great day!
Jack Floyd, Owner
Jul 13, 2017
Despite a few hiccups with getting the car in and getting the tire to the correct store, the employees were very apologetic and made sure to keep me informed of the progress of my car. I was unable to wait for the vehicle so multiple phone calls were made to let me know how things were progressing as the store was very busy that day.
Business Owner replied on Jul 14, 2017:
Thanks, Jen! Please let us know if there is anything else we can do for you; we are more than happy to help! Hope to see you again!
Jack Floyd, Owner
Jul 7, 2017
Justin Reed did a great job fixing my 19 year old car. He explained what was wrong and what needed to be done. Big O prices are very reasonable and my car was fixed in no time. Justin is very friendly and got back to me when he said he would. I used other repair services and you have to call them over and over. This was not the case with Big O. I will be returning with my truck and van for service and have already told family and friends about my service that I received. Thanks again Justin
Business Owner replied on Jul 7, 2017:
Thanks for leaving us such a great review, Joanne! Reviews like this give us motivation and help us ensure we provide high-quality care. We will let Justin know of your wonderful feedback. We hope that you have a great day!
Jack Floyd, Owner
Jun 30, 2017
Great Customer Service and willing to work with me on price! Thank you
Business Owner replied on Jun 30, 2017:
Thanks, Jeremy! We hope that you have a great day!
Jack Floyd, Owner
Jun 29, 2017
The guys at Big O have ALWAYS treated this "old lady" with the best customer service and friendliness I could ask for! Again, I had "something" in a truck tire causing a slow leak, and they took their time and resources to hunt it down (the truck said it was in one tire, it was actually in a different one - darn computers).
As always, thank you Jacob and Justin (and tire-fixer Shane) at the Cheyenne Lincolnway Big O.
You're THE BEST!!
Business Owner replied on Jun 29, 2017:
Helen, thanks for sharing all the details about your experience with us! We truly appreciate your business over the years and look forward to working with you again in the future. Will let Jacob, Justin and Shane know of the positive feedback. I'm sure it will brighten up their day. Thanks again!
Jack Floyd, Owner
Jun 27, 2017
Jacob Journey demonstrated what it takes on how to treat and appreciate local returning costumers. I have used this store since moving here and will continue to do so. Job well done!
Business Owner replied on Jun 28, 2017:
Thanks for leaving such a great review, Joel! I'll be sure to pass your comments along to Jacob! We can't wait to see you on your next visit!
Jack Floyd, Owner
Jun 24, 2017
Justin R was absolutely wonderful. �� Made sure to let me know that when i bring in my tire he will peraonally take care of it.
Business Owner replied on Jun 24, 2017:
Thanks for the great comments! Hope to see you soon!
Jack Floyd, Owner
Jun 19, 2017
Justin R was a tremendous help to me in getting my tire fixed up so that I may get back to Oregon. His outgoing personality & smile was a warm welcome to my hectic day!!!
I used to live here & have always been greeted with a smile & helpful & knowledgeable person's!
Justin R is the bomb-diggity!!
Business Owner replied on Jun 20, 2017:
We always love to receive great feedback. We'll pass your comments on to Justin! If you have any further questions, please don't hesitate to reach out!
Jack Floyd, Owner
Jun 16, 2017
JR is amazing as always! Very helpful and quick about my appointment
Business Owner replied on Jun 16, 2017:
Thanks for the great comments! We look forward to seeing you soon!
Jack Floyd, Owner
Jun 15, 2017
Easy transaction
Business Owner replied on Jun 15, 2017:
Thanks for leaving us such a great review, Dustin! Hope to see you soon!
Jack Floyd, Owner
Jun 13, 2017
I blew a tire passing through Cheyenne during a snow storm. Even though this store didn't have my required tires, Jacob Journey worked with my fleet company to get me a tire that at least would get me back to the Denver area. The guys worked up till closing time to get me back on the road. Can't thank you enough !
Business Owner replied on Jun 14, 2017:
Jerry, thank you for taking the time to let us know about your experience! This is the kind of service we strive to provide and we're glad we lived up to our standards! Thanks again!
Jack Floyd, Owner
Jun 7, 2017
I will come back for more service.
Business Owner replied on Jun 8, 2017:
Craig, thanks for sharing all the details about your experience with us! We hope that you have a great day!
Jack Floyd, Owner
Jun 6, 2017
In and out very quickly. Very good service.
Business Owner replied on Jun 7, 2017:
Thanks, Marcia, for taking the time to share your thoughts! Here at Big O, we pride ourselves on providing fast, quality service with a smile! We hope that you have a great day!
Big O Tires - Cheyenne, WY
Jun 6, 2017
Helpful, Professional and the most important Knowledgeable. This a is what you expect and will receive from Justin and the guys at the Big O on East Lincolnway, Cheyenne WY. They take care of you with no run around.
Business Owner replied on Jun 7, 2017:
Thanks for the great feedback! We're happy you found our staff to be so helpful and knowledgeable during your experience. We look forward to seeing you again soon!
Big O Tires - Cheyenne, WY
Jun 5, 2017
Jacob was very helpful and efficient.
Business Owner replied on Jun 5, 2017:
Thanks for the great feedback! We're happy to hear you had such a positive experience with our team! Hope to see you soon!
Big O Tires - Cheyenne, WY