BIG O TIRES® STORE

Store Address
530 S Hwy 89
Jackson, WY 83001

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4.9 /5
47 reviews

Give Us a Call
(307) 733-8325

Email us
store050203@bigostores.com

Hours
Mon - Fri 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed

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Jul 26, 2017
Fast repair of a bad tire. professional, polite, prompt.
Jul 26, 2017
This was a walk-in basically. I drove from Los Angeles last week and have been driving in this area. Picked up a nail and called to see if anything can be done to repair the tire as i wasn't sure the extend of the damage since I had to drive a quarter of a mile while it was deflating. The car is a rental and nobody here in Jackson Hole carried that brand of tire, it would have taken a couple of days for a new one to arrive and I was prepared to get a different brand but of same size.
The technician was very knowledgeable and reassured me the tire was repairable, I went next door to have a sandwich and it was repaired. I am very happy with the service not only because i didn't need to buy a new tire but more because of the way I was treated and the knowledge they had and how it was explained to me. Great job!
Jul 25, 2017
On vacation from South Louisiana. Walked into tire store 15 mins prior to closing time. Asked for a pressure check on one tire giving a low pressure warning. They pulled tire and found a screw causing a slow leak. They repaired the tire and had me back on the road within 30 mins. Very appreciative for the service rendered at a very fair and reasonable price. The service allowed us to continue our planned family planned vacation with out worry or interruption. Thanks a bunch Big-O.
Business Owner replied on Jul 26, 2017:
Thanks for leaving us such a great review! We're thrilled that we were able to get you back on the road so quickly. We hope that you have a great day!
Robert Lallatin, Owner
Jul 24, 2017
I came in for a tire that was losing pressure over time. I had been camping in the Snake River Canyon and was planning to drive home almost 300 miles the next day. I just dropped in without an appointment. The team was great and very helpful getting my tire patched very quickly for a very reasonable price.

Thank you!
Business Owner replied on Jul 25, 2017:
Thanks for leaving us such a great review, Ken! We are happy that we were able to get you back on the road so quickly. We hope that you have a great day!
Robert Lallatin, Owner
Jul 20, 2017
My car was taken in immediately- tire problem diagnosed and treated within a half hour. Very reasonable cost.
Business Owner replied on Jul 20, 2017:
Thanks for the great comments! Hope to see you soon!
Robert Lallatin, Owner
Jul 19, 2017
Mark was very helpful. He is knowledgable and courteous. This is busy and well run shop. I would refer anyone needing tires or oil change.
Business Owner replied on Jul 20, 2017:
Thanks for leaving us such a great review, Keith! We will let Mark know of your great feedback. We hope that you have a great day!
Robert Lallatin, Owner
Jul 19, 2017
Just got moved here that weekend. Got a inch and a half long set screw deep in my truck tire causing air to release. So i didnt have that luxury of just calling friend to help out. It gappened on a Sunday of all days...nothing open. 1st thing Monday i got it in to Big O Tires in Jackson w/scheduled appointment. They had it repaired & back on the rd. In about an hr. Lifesavers. Excellent crew/service!
Business Owner replied on Jul 19, 2017:
Thanks, Ryan! We will let the whole staff know of your wonderful review. We hope that you have a great day!
Robert Lallatin, Owner
Jul 18, 2017
I was passing through town and had to canvass several stores to get an oil change. I found the customer service at Big-O to be the best by far. It was exemplary.
Business Owner replied on Jul 18, 2017:
Thanks, Rob! We are so happy that we were able to help you out in a time of need. We hope that you have a great day!
Robert Lallatin, Owner
Jul 17, 2017
Extremely pleasant and courteous staff
Business Owner replied on Jul 17, 2017:
Thanks for the great feedback! We hope that you have a great day!
Robert Lallatin, Owner
Jul 17, 2017
Great bunch of guys. Very willing to rush the tire repair for a return trip to salt lake. Much appreciated for their quick response.
Business Owner replied on Jul 17, 2017:
Thanks for the great feedback! We hope that you have a great day!
Robert Lallatin, Owner
Jul 16, 2017
We needed a special trailer tire and John had the three we needed at the time he said they would be in. We were traveling from New Orleans and the staff promptly had them installed. Also, advised us to check lugs after 50 miles which turned out to be good advice. Can't say enough good things about the experiecce.
Business Owner replied on Jul 16, 2017:
Jim, thanks for sharing all the details about your experience with us! We are so happy we could meet all your expectations! We hope you choose us again in the future! Take care!
Robert Lallatin, Owner
Jul 12, 2017
Although they were very busy they were able to get me in, they completed the tire swap, called me and I was back on the road within a couple of hours. Very pleased with their service!
Business Owner replied on Jul 12, 2017:
Thanks, Diane! We truly appreciate your business with us and we look forward to working with you again. We hope that you have a great day!
Robert Lallatin, Owner
Jul 12, 2017
Mark was exceptional and so was the rest of the staff
Business Owner replied on Jul 12, 2017:
Thanks for leaving us such a great review, Joseph! We will let Mark and the staff know of your wonderful feedback. Hope to see you again!
Robert Lallatin, Owner
Jul 10, 2017
Always a good experience.
Business Owner replied on Jul 10, 2017:
Thanks, Jack! We are so pleased that you enjoyed your experience with us. We look forward to working with you again. Thanks again!
Robert Lallatin, Owner
Jul 10, 2017
Visiting from Texas and the guys were able to get me taken care of in a few hours and have me and my family back on the road.
Business Owner replied on Jul 10, 2017:
Chad, thank you for taking the time to let us know about your experience! We're happy we were able to help get you and your family back out on the road. We hope that you have a great day!
Big O Tires - Jackson, WY
Jul 5, 2017
We had a flat tire on our trailer we were going through and found the service wonderful and extremely helpful. Very pleased.
Business Owner replied on Jul 5, 2017:
Thanks for leaving us such a great review, Jason! We pride ourselves on providing top notch customer service so we are thrilled to have read your review. We hope that you have a great day!
Robert Lallatin, Owner
Jun 30, 2017
Big O in Jackson, WY has great customer service. I was waiting outside in my car well before hours of operation, an employee came out and got my car started. Very friendly environment. The staff was able to thoroughly explain things so I could understand what needed to be done and why.
Business Owner replied on Jul 2, 2017:
Thanks for the kind words! You really made our day. We look forward to seeing you soon!
Robert Lallatin, Owner
Jun 29, 2017
Went above and beyond. How customer service should be.
Business Owner replied on Jun 29, 2017:
Thanks, Jeremy, for taking the time to share your thoughts! We love to hear that we are living up to our reputation when it comes to providing top notch customer service. We truly appreciate your business and look forward to working with you again in the future. Thanks again!
Robert Lallatin, Owner
Jun 26, 2017
Went the extra mile to accommodate me.
Business Owner replied on Jun 26, 2017:
Ky, this is great information to share with the team. We hope that you have a great day!
Robert Lallatin, Owner
Jun 26, 2017
Great!
Business Owner replied on Jun 26, 2017:
Thanks for the great comments! We look forward to seeing you soon!
Robert Lallatin, Owner
Jun 25, 2017
I just needed a tire patch and they were obviously very busy. They could have asked that I return the next day but instead explained there would be a delay in starting repairs and told me at what time I could expect it to be completed. The work was finished early. They didn't try to sell me anything I didn't require and were professional and courteous.
Business Owner replied on Jun 26, 2017:
Jim, thanks for sharing all the details about your experience with us! We're happy our team was able to patch your tire and get you back out on the road. Don't hesitate to let us know if there's anything further we can do for you. We hope that you have a great day!
Robert Lallatin, Owner
Jun 23, 2017
Mark & crew are awesome, always get us back on the road in no time!
Business Owner replied on Jun 25, 2017:
Chad, thank you for taking the time to let us know about your experience! We hope that you have a great day!
Robert Lallatin, Owner
Jun 23, 2017
Friendly desk guy. Quick accurate service. During spring and fall, over demand makes getting work done unpleasant with the first-come policy. I'd go elsewhere if I could.
Business Owner replied on Jun 24, 2017:
William, this is great information to share with the team. Hope to see you soon!
Robert Lallatin, Owner
Jun 22, 2017
I've been to this location on several occasions to change out my seasonal tires a couple times a year for two different vehicles. What I have found consistently is that the tires are always overinflated when I pick up the vehicles. The service members always use the Max PSI rating on the side of the tire instead of using the car manufacturers recommended tire pressure that can be found on the placard in the inside of the driver's side door jam. The max psi on the tire reads 44 psi while the recommended pressure it only 32 which is a pretty significant difference. The car manufacturer makes that recommendation based on each model of vehicle to find a nice balance between tire wear, gas mileage, handling and braking, and traction for that specific vehicle. It would be nice if they took the extra moment to read the placard rather than just put the max psi in each tire as it can have a dramatic impact on the list of things I mentioned above.
Business Owner replied on Jun 24, 2017:
Thanks for the great feedback! We will pass your comments on to the team, and would encourage you to mention this the next time you're in for service as well. Be sure to give us a call if you ever have any concerns regarding the service you've received. We're here to help. We look forward to seeing you soon!
Robert Lallatin, Owner
Jun 21, 2017
Very quick to provide help on our disabled trailer due to flat tire. Great service
Business Owner replied on Jun 23, 2017:
Thanks for the great feedback! We strive to provide the highest quality customer service and were happy to help get you and your trailer back on the road. Hope to see you soon!
Robert Lallatin, Owner